Messages

1651

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: January 04, 2010, 15:51:27 »

Ok so, from the point of view of Asterisk, devices are always present, so there is no logon-logoff. How do you do the logon you mentioned?

1652

QueueMetrics installation / Re: Paused Agent still receives calls

« on: January 04, 2010, 15:49:53 »

 

1653

Realtime Live / Re: Robot AJAX Realtime Login

« on: December 29, 2009, 16:31:21 »

Ask for a beta if you need it now - we'll be back after Jan 4th.

1654

Running QueueMetrics / Re: Auto generate/email reports failing

« on: December 29, 2009, 16:30:29 »

What is your exact commend line for wget?

1655

QueueMetrics installation / Re: Paused Agent still receives calls

« on: December 29, 2009, 16:29:52 »

About #1, it depends on how the QM is set up. There are a few options that control the status of an agent on a restart (some asterisk versions try and keep the agent logged in, some don't).

Abiut #2, ther eis no simple way to do hot-desking on a Trixbox system. We have a special dialplan that does hot-desking for Asterisk 1.6, but if you need hotdesking,. the easiest way is still using AgentCallBackLogin - see e.g. http://queuemetrics.com/download_nomirror/QM_TrixBox_221.pdf

1656

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: December 28, 2009, 11:19:23 »

How do you do that in configuration?

1657

QueueMetrics installation / Re: Paused Agent still receives calls

« on: December 28, 2009, 11:18:42 »

This is because your agent channel is actually Local/200@from-internal and not agent/200. So change the default QM pause dialplan code to reflect that.

1658

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: December 24, 2009, 11:10:08 »

One sec - are your users statically assigned or do they log on and off?

1659

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: December 23, 2009, 21:48:06 »

If all agents are static, that  is, do  not log on and off, they are not displayed as they produce no records.

1660

Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

« on: December 23, 2009, 21:47:09 »

Three things can go wrong:
- you are not monitoring the correct queue, or
- you are not monitoring the correct partition, or
- the clock or timezone is wrong, so QM sees data but thinks it's old or future

Reports work fine, correct?

1661

QueueMetrics installation / Re: ran installDB.sh twice on PiaF 1.5 install with Asterisk 1.4

« on: December 23, 2009, 08:49:13 »

No - worst case it will have been overwritten. But as it was the default set, no big issue.

1662

Running QueueMetrics / Re: Realtime Monitoring showing 2 entries per dynamic agent

« on: December 22, 2009, 16:18:41 »

Perlmaster, is it this one? http://forum.queuemetrics.com/index.php?topic=728.0

1663

Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

« on: December 22, 2009, 16:16:57 »

Are you sure that the clocks of the Qm and Asterisk servers are aligned?

1664

Realtime Live / Re: Robot AJAX Realtime Login

« on: December 21, 2009, 09:19:09 »

That's great 

1665

General Asterisk configuration / Re: Incoming call and customer code request

« on: December 21, 2009, 09:18:42 »

If you use a "plain" asterisk server, just pass that information along with the URL field.

Otherwise, you might store that after number in the the caller-id, so that your agents would see the call as  coming from e.g. "555.555.12345 Customer X - Biz"