How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics?
If you install the correct module on your Asterisk or FreePBX, you are able to track the IVR events in your call-center daily workflow using QueueMetrics software.
QueueMetrics lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.
This guide will show you how to enable the IVR tracking feature in your FreePBX.
Read more
https://www.queuemetrics.com/blog/2020/10/07/IVR-for-FreePBX/?lid=U201
