Topics

1

Outbound and QueueMetrics / Dialout on icon page not working

« on: October 27, 2015, 21:01:49 »

Greetings,

We have at least one agent for whom the Dialout interface on the ICON page does not work. She loggs into an outgoing queue, selects a Campaign from the dropdown in the Dialout windows, types in a valid phone number, presses the green call button and nothing happens. The asterisk logs create the following two lines:

[2015-10-27 14:46:10] NOTICE[22784][C-0002d4d3]: chan_local.c:968 local_call: No such extension/context @from-internal while calling Local channel
[2015-10-27 14:46:10] NOTICE[22784][C-0002d4d3]: channel.c:5694 __ast_request_and_dial: Unable to call channel Local/@from-internal/n

If I log into queuemetrics as myself then login to the same outgoing queue using her extension number as my "Current Extension" I am able to Dialout successfully and her extension rings.

I have tried making her agent and user settings identical to my own, and I have also tried deleting her user and recreating it with no success.

Has anyone else here encountered/solved this issue?

Thank you,
~ardy

2

Running QueueMetrics / Dialer stopped working after update to latest version

« on: May 27, 2015, 20:06:24 »

Hello, I have submitted an email to support regarding this issue though I have yet to receive a response.

Ever since updating to the latest version of Queuemetrics using yum our agents have not been able to dial out using the dialer on the Icon page. While waiting for support to respond I have managed to isolate the issue, however the workaround leaves much to be desired.

Basically, if the agent does not have multiple "Asterisk Aliases" defined they are able to dial out just fine, however if they have more than one asterisk alias, dialing out will not work for them. My workaround has been to limit agents to 1 asterisk alias, however now they are showing up multiple times in the reports. Please address this issue ASAP as we were able to use multiple aliases in previous versions of queuemetrics prior to the most recent update.

Thank you.