Author Topic: Some calls appear with ID call  (Read 2437 times)

emel_punk

  • Jr. Member
  • **
  • Posts: 97
  • Karma: 0
    • View Profile
    • Email
Some calls appear with ID call
« on: July 12, 2010, 18:11:58 »
Hello

few days ago, i've updated QM from 1.5.2 to 1.6.1  and it works great.

but i have notice that now i have some outbound calls with  CALLER an asterisc (*), this only happen when someone callme and its a private number but,  this is not the case, we are calling our clients.
so i decided to check out mysql database CDR and the caller number is on it. Also i checked out  the logs file and its  correctl loggedy  the caller number so, whats the deal? .

here is a photo

http://i279.photobucket.com/albums/kk121/emel_punk/imagenqmconasteriscos.png

Thanks

???



QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Some calls appear with ID call
« Reply #1 on: July 13, 2010, 14:08:32 »
This usually happens when there is a double closure for the call, i.e., wrong data on the queue_log.
Can you post a piece of your queue_log showing the problem?

emel_punk

  • Jr. Member
  • **
  • Posts: 97
  • Karma: 0
    • View Profile
    • Email
Re: Some calls appear with ID call
« Reply #2 on: July 13, 2010, 23:59:47 »
Oh thanks, i see that my calls is getting duplicated on queue_logs.

Thanks !!  ;)

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Some calls appear with ID call
« Reply #3 on: July 14, 2010, 10:31:00 »
You should investigate as why this happens at the Asterisk level.