Messages

1

Running QueueMetrics / Re: Call Details Issues

« on: July 21, 2008, 19:39:19 »

Never mind I found the answer I believe at http://forum.queuemetrics.com/index.php?topic=143.0
I'll try that. Weird I knew this had happened to me before.

2

Running QueueMetrics / Call Details Issues

« on: July 21, 2008, 19:36:35 »

When I go to the page to view the details about the call I get an error. I can get the detail of answered calls just fine (http://asterisk:8080/queuemetrics/qm/results_calls_ok.jsp), but when I click on the magnifying glass to view details about an specific call I get
HTTP Status 404 - /qm/$WEBAPP/sys_errore.jsp

type Status report

message /qm/$WEBAPP/sys_errore.jsp

description The requested resource (/qm/$WEBAPP/sys_errore.jsp) is not available.
Apache Tomcat/5.0.28

I checked the logs and I get

2008-07-21 11:35:08 StandardContext[/queuemetrics][7AEE42A3C30419D2FF122F91A2311DAB] Inizio classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-07-21 11:35:08 StandardContext[/queuemetrics][7AEE42A3C30419D2FF122F91A2311DAB] Estraggo dati della riga #2
2008-07-21 11:35:08 StandardContext[/queuemetrics][7AEE42A3C30419D2FF122F91A2311DAB] Fine classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-07-21 11:35:08 StandardContext[/queuemetrics][7AEE42A3C30419D2FF122F91A2311DAB] Inizio classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-07-21 11:35:08 StandardContext[/queuemetrics][7AEE42A3C30419D2FF122F91A2311DAB] Searching audio: srv: '' clid: '1216657024.68'
2008-07-21 11:35:08 StandardContext[/queuemetrics][7AEE42A3C30419D2FF122F91A2311DAB] Condiz: true.true.true.
2008-07-21 11:35:08 StandardContext[/queuemetrics][7AEE42A3C30419D2FF122F91A2311DAB] Cerco files contenenti '1216657024.68' nella directory '/var/spool/asterisk/'







2008-07-21 11:35:21 StandardContext[/queuemetrics]LowayTransactionController: [7AEE42A3C30419D2FF122F91A2311DAB] [ERR] -- Inner Exception --
Exception: java.lang.OutOfMemoryError
Error:
Java heap spaceStack trace:
java.lang.OutOfMemoryError: Java heap space
-- End Inner Exception --


Something about a out of memory error.

Any ideas?

Thanks,
Atilio

3

Running QueueMetrics / Re: Java Memory Problems?

« on: March 29, 2008, 01:55:15 »

found the solution to the issue at

http://forum.queuemetrics.com/index.php?topic=143.0

4

Running QueueMetrics / Java Memory Problems?

« on: March 28, 2008, 21:59:29 »

I am getting an error now when we try to bring up the details about a recording on the reporting page that has the link to the recording.
This is the error from the logs that I can see when try to view those details.

 -- Inner Exception --
 Exception: java.lang.OutOfMemoryError
 Error:
 Java heap spaceStack trace:
 java.lang.OutOfMemoryError: Java heap space
 -- End Inner Exception --

Does my machine not have enough memory?
I believe it has 1 gig or 2.
Any help would be appreciated.

5

Outbound and QueueMetrics / Re: queueDial.agi + trixbox 2.4 + asterisk 1.4

« on: January 30, 2008, 06:52:46 »

Thanks for the tip. SetVar is deprecated in Asterisk 1.4, not only that but ${CALLERIDNUM} is also deprecated. You have to you use ${CALLERID(num)} or ${CALLERID(name)}. So the script would be

exten => _9XXX.,1,Set(MY_QUE=${EXTEN:1:3})
exten => _9XXX.,2,Set(MY_NUM=${EXTEN:4})
exten => _9XXX.,3,Set(MY_AGENT= ${CALLERID(num)})
exten => _9XXX.,4,NoOp,Ag: ${MY_AGENT} N: ${MY_NUM} Q: ${MY_QUE}
exten => _9XXX.,5,MixMonitor(Q-${MY_QUE}-${UNIQUEID}.wav|b|)
exten => _9XXX.,6,DeadAGI(queueDial.agi|${MY_NUM}|Zap/g0/${MY_NUM}|q-${MY_QUE}|Agent/${MY_AGENT})
exten => _9XXX.,7,Congestion

6

Outbound and QueueMetrics / Re: queueDial.agi + trixbox 2.4 + asterisk 1.4

« on: January 29, 2008, 00:45:14 »

The problem seems to be with this section

 exten => _9XXX.,1,SetVar(MY_QUE=${EXTEN:1:3})
exten => _9XXX.,2,SetVar(MY_NUM=${EXTEN:4})
exten => _9XXX.,3,SetVar(MY_AGENT=${CALLERIDNUM})
exten => _9XXX.,4,NoOp,Ag: ${MY_AGENT} N: ${MY_NUM} Q: ${MY_QUE}
exten => _9XXX.,5,MixMonitor(Q-${MY_QUE}-${UNIQUEID}.wav|b|)
exten => _9XXX.,6,DeadAGI(queueDial.agi|${MY_NUM}|Zap/g0/${MY_NUM}|q-${MY_QUE}|Agent/${MY_AGENT})
exten => _9XXX.,7,Congestion

Asterisk is not reading at all that section or executing those commands for that matter. I thought it would that the extensions_custom.conf wasn't included, but after checking extensions.conf I can see it included there and also any other commands on that file go through, but just these commands don't.
Any ideas?

7

Outbound and QueueMetrics / queueDial.agi + trixbox 2.4 + asterisk 1.4

« on: January 27, 2008, 09:08:40 »

for some reason the queueDial.agi script that used to work very well for outbound call queue tracking doesn't seem to be working anymore with the new version of trixbox and asterisk. Is there a new queueDial script that I should use instead?
Is the implementation found at http://queuemetrics.com/faq.jsp#faq-013-queueDial correct for these new versions?
Any help would be appreciated.