Incorrect number of agents reported on realtime and wallboard.

[cwstevens]

My agents log in to different queues as needed. The problem is that if any level (Main, Wrap, Spill) is defined for an agent then the realtime and wallboard pages list them as available for all queues when only logging into one. If I don't define any levels for the agents then the realtime/wallboard numbers are correct but broadcasts to a specific queue will never be seen by them. Has anyone seen this or have a configuration recommendation? Thank you.

[cwstevens]

Here is more information on what is happening and how to reproduce this.

Define agents:
agent/100

Define queues:
Alias: Queue1   Queue(s): queue1   Agents: agent/100 (main)
Alias: Queue2   Queue(s): queue2   Agents: agent/100 (main)
Alias: All Queues   Queue(s): queue1|queue2

Part 1

1. Select All Queues from front page then start Realtime.
2. Select Queues: All. Queue1 and Queue2 should now be listed.
3. Log agent into ONLY Queue1. Number of agents and ready agents will show 1 for Queue1 AND Queue2.
4. View Wallboard (after Queues: All is selected from the Realtime page). Age and Rdy will show 1 for Queue1 AND Queue2.

Part 2

1. Remove agent/100 as main/wrap/spill for Queue1 and Queue2.
2. View All Queues in Realtime. Select Queue: All to list each queue.
3. Log agent into ONLY Queue1. Number of agents and ready agents are correct. Number of agents and ready agents show 1 for Queue1 and 0 for Queue2 .
4. Send Broadcast to only Queue1.
5. Log into agent page for agent/100.
6. Agent will not see received broadcast even though they are logged in to Queue1.

Thank you.

[QueueMetrics]

We tried this with ADDMEMBER logins and it seems to work?
Can you post a screenshot?