During CommCon Virtual 2021, Lorenzo Emilitri, founder of Loway and creator of QueueMetrics, gave a speech on "Using Elixir for complex, real-time telephony processing: some lessons learned".
In this conference, Lorenzo explains, based on his experience in developing QueueMetrics-Live, how it is possible to integrate Loway call center analytics software with Microsoft Teams, using the Elixir programming language.
Watch here the full video:
https://www.youtube.com/watch?v=Y9o0GlBgMrw&lid=U321QueueMetrics-Live monitoring solution for Microsoft Teams lets you track taken and lost calls, caller and called numbers, music-on-hold, transfers, inbound, outbound, direct calls, queues, IVRs, group calls and much more. It supports both native Teams Telephony and Direct Routing.
With over 200 metrics and reports computed you will deeply understand the ins and outs of your virtual telephone system.
For more information about QueueMetrics-Live for Microsoft Teams and our alpha program for integrators, see
https://www.queuemetrics-live.com/msteams.jsp?lid=U321
