Migrated Trixboxes now I'm having MAJOR issues

[Mailsouth]

I was running QM 1.4.3 on one trixbox.  We got a new trixbox and installed QM 1.5 on it.  We ended up upgrading the 1.4.3 to 1.5 and then moving the queue_log, the Queuemetrics database, the configuration.properties file and the web.xml file from old server to the new one.  I have qloaderd installed but I'm not getting any new stats.  Realtime monitoring shows no agents or queues but if I click on live they are still there.  What did I do wrong?

[QueueMetrics]

The fact that you see the Live data means that QM and TB are working. The problem here seems to be related to the loading of data by qloaderd. Try and go to the Mysql storage information ansd see if you see any (recent) data at all and in which partition it is.

[Mailsouth]

I do not see any recent data. The last data that it has is from the day of the change over

[QueueMetrics]

SO likely you do not have qloaderd running on the new queue_log file

[Mailsouth]

close. The properties on the queue_log were set to root.root instead of asterisk.asterisk.  Now that is changed but we're still having problems with the correct info showing in real time monitor.  I have 2 queues set up and people logging into either one.  In real time monitor I only see people that are logged into queue1 even though there are people logged into queue2 as well.  If I run a report on them the correct info shows for both also both show up in Live view.

[Mailsouth]

To make this even weirder.  I'm watching real time monitor and calls that come in to queue 2 show up as well.  I just can't see the users that are logged in to queue 2.

[QueueMetrics]

Can you post a screenshot?

[Mailsouth]

Ok so it still looks like I can not see anything in Real Time monitor anymore.  I see no agents and no queues.  I'm not sure how to post screen shots on here.

[QueueMetrics]

But do you see data in the historical reports? up to when?

About posting images, see http://forum.queuemetrics.com/index.php?topic=243.0

[Mailsouth]

I can see data up to today.  I also can NOW see the 1 queue again.  I will include screenshots

This is the queue that we can see in Realtime


This is the queue that we can't see in Realtime


This is the live view of both

[QueueMetrics]

OK so I see that queue 340 seems to be working while 349 is not. I assume you have only one server,
 Asterisk server.

In order to nail down your problem here is what I'd do:
- when the call center is idle, send a call to queue 349
- tracxk down the lines that get appended to the queue_log file
- see if you can see the call in the realtime page
- see if you can see the call in the Live page