Live call Monitoring

[Tunstall]

Hi

I have been trialling the live queue monitor.  I follow the steps and receive a call onto the extention I want to monitor from, however I only receive the audio from the caller and I do not hear anything from the agent end.  I am not sure if this is how it is with Queuemetrics or if I am missing something. Is there anyway I can live listen to both sides of the conversation.

I am still finding my way around Elastix and Queuemetrics so please be patient and provide details on how to

[QueueMetrics]

It quite depends on the version of Asterisk you are using.... you can usually reger to a channel using differnt names (e.g. Agent/100, Local/100@from-internal, SIP/100...) so it's a matter of finding out which one works best with your Asterisk.