Author Topic: Agent's Reports  (Read 3812 times)

chesstrian

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Agent's Reports
« on: April 07, 2010, 17:48:03 »
Hi everybody, i have a problem with the agent's reports: in the CC, there are agents that not receive calls, but they connect to a queue and stay in pause, when i'm going to see pauses reports, these agents not appear in the report. When an agent receives a call, all the information about these agent is shown, but can't be guaranteed that an agent answer a call because he/she can be in another process.
« Last Edit: April 07, 2010, 18:54:09 by chesstrian »

QueueMetrics

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Re: Agent's Reports
« Reply #1 on: April 08, 2010, 11:06:24 »
You need to enable "raw agent sessions" through the config file.

chesstrian

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Re: Agent's Reports
« Reply #2 on: April 10, 2010, 20:37:51 »
Hi, i added default.useRawAgentSessions=true in configuration.properties file and it doesn't works.

QueueMetrics

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Re: Agent's Reports
« Reply #3 on: April 13, 2010, 16:04:40 »
Can you post a minimum example of the queue-log file where you have this problem? it should be a bug, but ythat's a widely used feature....

chesstrian

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Re: Agent's Reports
« Reply #4 on: April 22, 2010, 00:12:55 »
Hi, thanks a lot for your help,  i had repeated the parameter, and the second was in false. There is no bug.  ;D

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Re: Agent's Reports
« Reply #5 on: April 22, 2010, 09:18:03 »
Phew!  ;)