Messages

2626

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: March 17, 2008, 13:57:11 »

The error means that there is no agent data in the last X bytes of the queue_log file for that agent.

You should check that:
1. the realtime screen looks correct - calls appear and disappear with the right time and agents log in and log out
2. calls appear on the agent's page correctly
3. the realtime.max_bytes_agent=250000 for a start.

Are you using database or flat-file storage?

2627

Realtime Live / Re: Problems with Agent pages

« on: March 17, 2008, 13:53:09 »

Nice to see that fixed 

2628

General Asterisk configuration / Re: Questions on My Setup ?

« on: March 14, 2008, 10:41:50 »

OK - that bar is meant to take long because it only serves to avoid session timeout.

When an agent gets a call, he should press "refresh" and have the new page server immediatley.
 

2629

Realtime Live / Re: Problems with Agent pages

« on: March 14, 2008, 10:40:00 »

The two things are defined in separate parts of the QM config; in fact the pause/unpause is defined in:

Code: [Select]

callfile.dir=tcp:dial:bingo@10.10.3.100
while the Realtime Live should have the same tcp:.... stuff in

Code: [Select]

cluster.pbx.manager=tcp:dial:bingo@10.10.3.100
So please check they are exactly the same.The difference between the two calls is that in order to perform an action, QM will start a call through the buttons to the [queuemetrics] context. In any case you should see something (at least an error....) on the Asterisk CLI.

2630

Realtime Live / Re: Realtime Monitoring

« on: March 14, 2008, 10:34:36 »

Which version of QM are you running? looks like a bug.

2631

QueueMetrics installation / Re: Can't unpack QM

« on: March 14, 2008, 10:32:39 »

1. is Java actually running?
2. is Tomcat working? http://serverip:8080/ should show the Tomcat home page
3. are you installing on CentOS 5?

2632

QueueMetrics installation / Re: Queue statistics not saved

« on: March 14, 2008, 10:30:57 »

I would say it looks like queues are not correctly defined. The data in queue_log looks healthy. Try defining a queue named "7000" with definition "7000" and running a report for it.

2633

The tavern / Re: Welcome everyone

« on: March 13, 2008, 10:22:18 »

I am sure there is something if you search the forums!

2634

Running QueueMetrics / Re: waiting calls do not show up on wallboard or realtime monitoring until answered!

« on: March 13, 2008, 10:21:34 »

I tell you, I have no idea myself! 

2635

General Asterisk configuration / Re: Questions on My Setup ?

« on: March 13, 2008, 10:20:33 »

Negative durations are usually caused by some clock (mysql, QM, asterisk) being misaligned.

When is the system taking long: when you click on the pencil and before the popup appers, or where?

2636

QueueMetrics installation / Re: Queue statistics not saved

« on: March 13, 2008, 10:18:33 »

1. If you run a report for "today", do you see any calls for any queues?
2. if you look into the file /var/log/asterisk/queue_log do you find anything in there?

2637

Realtime Live / Re: Realtime Monitoring

« on: March 11, 2008, 10:34:32 »

Yes you can have that set by default by setting:

#Are not  the only agents to be shown on the realtime page those who are "known" for the queue? 0 false, 1 true
realtime.members_only=1

2638

Running QueueMetrics / Re: Change inactivity timeout

« on: March 11, 2008, 10:31:15 »

The Tomcat session timeout is specified in your web.xml file, as:

    <session-config>
        <session-timeout>30</session-timeout>
    </session-config>

The default as you can see should be about 30 minutes, but you can try and change that if the defaults are not OK for you.

2639

General Asterisk configuration / Re: Questions on My Setup ?

« on: March 10, 2008, 15:17:33 »

Well, it depends. The easiest way would be setting the caller-id based on the incoming caller-id number - see http://www.ocg.ca/generationd/Pages/Downloads/Files.php?downloads=asterisk the file smartCID.tar.gz that looks up a number on a local database.

2640

General Asterisk configuration / Re: Questions on My Setup ?

« on: March 08, 2008, 15:26:22 »

Yo do that by setting security keys: you protect each queue with a security key and grant that key only to allowed supervisors.