16
Running QueueMetrics / time format
« on: November 14, 2011, 07:04:19 »
could you replace the time 58:00 to 0:58:00 because in excel,it is show as 58:00:00
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17
Running QueueMetrics / IVR selection
« on: November 11, 2011, 08:55:55 »
in our callcenter,after the agent hangup ,the custom should hear a voice and give a assessment of the agent by enter the key.We sent it to QM as introduce in the ivr page and set it in the “IVR selections” page。But in the report，i only see “untrack”，what's the problem？
the data i pool from qm database
the data i pool from qm database
18
Running QueueMetrics / QM-xml-rpc data error
« on: September 20, 2011, 06:02:52 »
but the two record was shown answered in qm page,is it wrong?
19
Running QueueMetrics / large cpu useage of 'java'
« on: September 15, 2011, 12:06:00 »
The QM process occupy a lot of cpu resource,and i don't do any data analysis except the realtime page.What cause it？
top - 18:01:13 up 14 days, 9:18, 1 user, load average: 3.31, 3.69, 4.76
Tasks: 172 total, 1 running, 171 sleeping, 0 stopped, 0 zombie
Cpu(s): 23.6%us, 3.2%sy, 0.0%ni, 66.7%id, 4.2%wa, 1.5%hi, 0.9%si, 0.0%st
Mem: 3364968k total, 2952096k used, 412872k free, 50520k buffers
Swap: 779144k total, 19024k used, 760120k free, 384312k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
8047 root 25 0 1504m 1.2g 13m S 102.1 38.2 530:20.26 java
20923 asterisk 15 0 179m 129m 6524 S 88.5 4.0 878:45.05 asterisk
31157 asterisk 15 0 261m 251m 2248 S 21.0 7.6 1255:45 op_server.pl
20526 root 15 0 2332 1060 796 R 0.3 0.0 0:00.06 top
1 root 15 0 2068 628 540 S 0.0 0.0 0:02.12 init
2 root RT -5 0 0 0 S 0.0 0.0 0:00.26 migration/0
3 root 34 19 0 0 0 S 0.0 0.0 0:00.02 ksoftirqd/0
4 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/0
5 root RT -5 0 0 0 S 0.0 0.0 0:00.51 migration/1
6 root 34 19 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/1
7 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/1
8 root RT -5 0 0 0 S 0.0 0.0 0:00.28 migration/2
9 root 37 19 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/2
10 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/2
11 root RT -5 0 0 0 S 0.0 0.0 0:00.54 migration/3
12 root 34 19 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/3
13 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/3
top - 18:01:13 up 14 days, 9:18, 1 user, load average: 3.31, 3.69, 4.76
Tasks: 172 total, 1 running, 171 sleeping, 0 stopped, 0 zombie
Cpu(s): 23.6%us, 3.2%sy, 0.0%ni, 66.7%id, 4.2%wa, 1.5%hi, 0.9%si, 0.0%st
Mem: 3364968k total, 2952096k used, 412872k free, 50520k buffers
Swap: 779144k total, 19024k used, 760120k free, 384312k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
8047 root 25 0 1504m 1.2g 13m S 102.1 38.2 530:20.26 java
20923 asterisk 15 0 179m 129m 6524 S 88.5 4.0 878:45.05 asterisk
31157 asterisk 15 0 261m 251m 2248 S 21.0 7.6 1255:45 op_server.pl
20526 root 15 0 2332 1060 796 R 0.3 0.0 0:00.06 top
1 root 15 0 2068 628 540 S 0.0 0.0 0:02.12 init
2 root RT -5 0 0 0 S 0.0 0.0 0:00.26 migration/0
3 root 34 19 0 0 0 S 0.0 0.0 0:00.02 ksoftirqd/0
4 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/0
5 root RT -5 0 0 0 S 0.0 0.0 0:00.51 migration/1
6 root 34 19 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/1
7 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/1
8 root RT -5 0 0 0 S 0.0 0.0 0:00.28 migration/2
9 root 37 19 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/2
10 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/2
11 root RT -5 0 0 0 S 0.0 0.0 0:00.54 migration/3
12 root 34 19 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/3
13 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/3
20
Running QueueMetrics / asterisk 1.8 queue_log
« on: September 05, 2011, 06:53:52 »
i use asterisk1.8 on centos from yum.I found that the queue_logfile record the agent name instead of number,how can i set it to num?
Code: [Select]
1315166546|NONE|NONE|NONE|CONFIGRELOAD|
1315183534|NONE|NONE|NONE|CONFIGRELOAD|
1315184772|1315184772.38298|82930130|NONE|ENTERQUEUE||018921251619|1
1315184774|1315184772.38298|82930130|Baby Sun|CONNECT|2|1315184772.38299|2
1315185001|1315184772.38298|82930130|Baby Sun|COMPLETEAGENT|2|227|1
1315185017|1315185017.38319|82930130|NONE|ENTERQUEUE||15050712834|1
1315185026|1315185017.38319|82930130|Baby Sun|CONNECT|9|1315185017.38320|8
1315185070|1315185017.38319|82930130|Baby Sun|COMPLETECALLER|9|44|1
1315185790|1315185790.38385|82930138|NONE|ENTERQUEUE||018621116651|1
1315185790|1315185790.38385|82930138|Local/50005@from-queue/n|RINGNOANSWER|0
1315185790|1315185790.38385|82930138|Outbound|RINGNOANSWER|0
1315185790|1315185790.38385|82930138|Outbound|RINGNOANSWER|0
1315185790|1315185790.38385|82930138|Outbound|RINGNOANSWER|0
1315185790|1315185790.38385|82930138|Outbound|RINGNOANSWER|0
1315185795|1315185794.38410|82930130|NONE|ENTERQUEUE||018921251619|1
1315185797|1315185790.38385|82930138|Outbound|CONNECT|7|1315185790.38388|6
1315185798|1315185794.38410|82930130|Baby Sun|CONNECT|3|1315185795.38411|3
1315185831|1315185790.38385|82930138|Outbound|COMPLETEAGENT|7|34|1
1315185839|1315185794.38410|82930130|Baby Sun|COMPLETEAGENT|3|41|1
1315186299|1315186299.38457|82930130|NONE|ENTERQUEUE||15952710348|1
1315186301|1315186299.38457|82930130|Baby Sun|CONNECT|2|1315186299.38458|2
1315186401|1315186299.38457|82930130|Baby Sun|COMPLETECALLER|2|100|1
1315186816|1315186816.38507|82930130|NONE|ENTERQUEUE||51487223685|1
1315186818|1315186816.38507|82930130|Baby Sun|CONNECT|2|1315186816.38508|2
1315186899|1315186816.38507|82930130|Baby Sun|COMPLETECALLER|2|81|1
1315187599|1315187599.38577|82930130|NONE|ENTERQUEUE||015910812596|1
1315187605|1315187599.38577|82930130|Sunny Ni|CONNECT|6|1315187599.38580|5
1315187634|1315187599.38577|82930130|Sunny Ni|COMPLETECALLER|6|29|1
1315187815|1315187815.38609|82930130|NONE|ENTERQUEUE||51487906068|1
1315187819|1315187815.38609|82930130|Sunny Ni|CONNECT|4|1315187815.38612|4
1315187866|1315187815.38609|82930130|Sunny Ni|COMPLETEAGENT|4|47|1
1315187921|1315187921.38626|82930130|NONE|ENTERQUEUE||15952710348|1
1315187923|1315187921.38626|82930130|Sunny Ni|CONNECT|2|1315187921.38629|2
1315187964|1315187921.38626|82930130|Sunny Ni|COMPLETEAGENT|2|41|1
1315188974|1315188974.38726|82930130|NONE|ENTERQUEUE||51487906068|1
1315188975|1315188974.38726|82930130|Baby Sun|CONNECT|1|1315188974.38727|1
1315189002|1315188974.38726|82930130|Baby Sun|COMPLETECALLER|1|27|1
1315189203|1315189203.38771|82930130|NONE|ENTERQUEUE||15371259981|1
1315189206|1315189203.38771|82930130|Baby Sun|CONNECT|3|1315189203.38772|2
1315189246|1315189203.38771|82930130|Baby Sun|COMPLETECALLER|3|40|1
1315189310|1315189310.38784|82930130|NONE|ENTERQUEUE||15905251264|1
1315189312|1315189310.38784|82930130|Sunny Ni|CONNECT|2|1315189310.38787|2
1315189363|1315189310.38784|82930130|Sunny Ni|COMPLETEAGENT|2|51|1
1315191124|1315191124.38948|82930138|NONE|ENTERQUEUE||013901677506|1
1315191124|1315191124.38948|82930138|Local/50005@from-queue/n|RINGNOANSWER|0
1315191124|1315191124.38948|82930138|Outbound|RINGNOANSWER|0
1315191124|1315191124.38948|82930138|Outbound|RINGNOANSWER|0
1315191124|1315191124.38948|82930138|Outbound|RINGNOANSWER|0
1315191124|1315191124.38948|82930138|Outbound|RINGNOANSWER|0
1315191127|1315191124.38948|82930138|Outbound|CONNECT|3|1315191124.38967|2
1315191131|1315191124.38948|82930138|Outbound|COMPLETECALLER|3|4|1
1315191759|1315191759.39035|3001|NONE|ENTERQUEUE||018675516838|1
1315191759|1315191759.39035|3001|Delia J Mei|RINGNOANSWER|0
1315191768|1315191759.39035|3001|Edwina L Wu|CONNECT|9|1315191759.39038|8
1315191797|1315191759.39035|3001|Edwina L Wu|COMPLETEAGENT|9|29|1
1315191956|1315191956.39065|82930138|NONE|ENTERQUEUE||013916859163|1
1315191956|1315191956.39065|82930138|Local/50005@from-queue/n|RINGNOANSWER|0
1315191956|1315191956.39065|82930138|Outbound|RINGNOANSWER|0
1315191956|1315191956.39065|82930138|Outbound|RINGNOANSWER|0
1315191956|1315191956.39065|82930138|Outbound|RINGNOANSWER|0
1315191957|1315191956.39065|82930138|Outbound|RINGNOANSWER|1000
1315191959|1315191956.39065|82930138|Outbound|CONNECT|3|1315191956.39086|2
1315192081|1315191956.39065|82930138|Outbound|COMPLETECALLER|3|122|1
1315193425|1315193424.39242|82930138|NONE|ENTERQUEUE||2164056125|1
1315193425|1315193424.39242|82930138|Local/50005@from-queue/n|RINGNOANSWER|0
1315193425|1315193424.39242|82930138|Outbound|RINGNOANSWER|0
1315193425|1315193424.39242|82930138|Outbound|RINGNOANSWER|0
1315193425|1315193424.39242|82930138|Outbound|RINGNOANSWER|0
1315193425|1315193424.39242|82930138|Outbound|RINGNOANSWER|0
1315193438|1315193424.39242|82930138|Outbound|CONNECT|13|1315193425.39245|12
1315193474|1315193424.39242|82930138|Outbound|COMPLETEAGENT|13|36|1
1315194263|NONE|NONE|NONE|CONFIGRELOAD|
1315195158|1315195158.39422|82930138|NONE|ENTERQUEUE||018621666822|1
1315195158|1315195158.39422|82930138|Local/50005@from-queue/n|RINGNOANSWER|0
1315195158|1315195158.39422|82930138|Outbound|RINGNOANSWER|0
1315195159|1315195158.39422|82930138|Outbound|RINGNOANSWER|1000
1315195159|1315195158.39422|82930138|Outbound|RINGNOANSWER|1000
1315195159|1315195158.39422|82930138|Outbound|RINGNOANSWER|1000
1315195159|1315195158.39422|82930138|Outbound|RINGNOANSWER|1000
1315195161|1315195158.39422|82930138|Outbound|CONNECT|3|1315195158.39445|2
1315195190|1315195158.39422|82930138|Outbound|COMPLETEAGENT|3|29|1
1315196593|NONE|NONE|NONE|CONFIGRELOAD|
1315196667|1315196667.39493|3000|NONE|ENTERQUEUE||50103|1
1315196668|1315196667.39493|3000|Lam A Lu|RINGNOANSWER|1000
1315196668|1315196667.39493|3000|Edwina L Wu|RINGNOANSWER|1000
1315196668|1315196667.39493|3000|Summer Q Hu|RINGNOANSWER|1000
1315196676|1315196667.39493|3000|Jerry Ji|CONNECT|9|1315196667.39494|7
1315196686|1315196667.39493|3000|Jerry Ji|COMPLETEAGENT|9|10|1
1315197121|NONE|NONE|NONE|CONFIGRELOAD|
1315197253|NONE|NONE|NONE|CONFIGRELOAD|
21
Running QueueMetrics / how to set the query permission
« on: August 18, 2011, 11:11:51 »
we had a very large database，and the user may sometimes query a very long time data（ex.last 30 days）.Can i limit the period for 7 days maximum？
22
Running QueueMetrics / error report
« on: July 14, 2011, 10:36:39 »
what does this error for?
"[JSP] javax.servlet.ServletException - -- Inner Exception -- Exception: javax.servlet.ServletException Error: **** IPNV - Please contact Loway for a renewal.Stack trace: javax.servlet.ServletException: **** IPNV - Please contact Loway for a renewal. at it.loway.tpf.transaction.servlets.LowayTransactionController.init(LowayTransactionController.java:122) at javax.servlet.GenericServlet.init(GenericServlet.java:211) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1029) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:687) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:144) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:662) -- End Inner Exception -- "
"[JSP] javax.servlet.ServletException - -- Inner Exception -- Exception: javax.servlet.ServletException Error: **** IPNV - Please contact Loway for a renewal.Stack trace: javax.servlet.ServletException: **** IPNV - Please contact Loway for a renewal. at it.loway.tpf.transaction.servlets.LowayTransactionController.init(LowayTransactionController.java:122) at javax.servlet.GenericServlet.init(GenericServlet.java:211) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1029) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:687) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:144) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:662) -- End Inner Exception -- "
23
Running QueueMetrics / where does the pause_code stored?
« on: May 31, 2011, 09:58:20 »
Hi,i want the pause code to support chinese.i found "pause_codes" table in mysql,but i seems not the table to store the pause_code because when i modify the pause code in "Cfg Pauses",the table doesn't change.Were does the pause_code stored?
24
Running QueueMetrics / can i reset the file qloaderd.log and queue_log
« on: April 15, 2011, 05:22:41 »
can i reset the file qloaderd.log and queue_log in /var/log/asterisk/ and the file in /usr/local/queuemetrics/tomcat/temp and /usr/local/queuemetrics/tomcat/logs
25
Running QueueMetrics / Add a audio player in "qa/popup_qa_grade.jsp" page
« on: April 14, 2011, 08:19:35 »
Why not add a audio play in QA Page ?
26
Running QueueMetrics / where to set "Grader" for "Run QA Reports"
« on: April 11, 2011, 12:03:07 »
where to set "Grader" for "Run QA Reports"?I want filter by the grader,but don't know where to set a user as grader.
27
Improving QueueMetrics / add more parameters for QM.stats in the QM_XML_RPC
« on: February 22, 2011, 08:53:03 »
Can u add more parameters for the QM.stats method,like the custom record do,it will be very useful for we to do more complex things by using QM_XML_RPC.
28
Running QueueMetrics / see pic
« on: February 22, 2011, 08:48:31 »
sometimes they are in one line,sometimes they are not,why
29
Running QueueMetrics / Problems about "Agents currently logged in"
« on: February 10, 2011, 10:28:25 »
After i change the login in agent from local/*** to sip/***,the "Agents currently logged in" always only shows two agents,but in the local/*** channel it show a bit more,why?
30
Improving QueueMetrics / add a new feature "Call distribution, by day"
« on: February 09, 2011, 09:49:37 »
can QM add a new feature to Call distribution, by day,the horizontal axis is day time ,verticality axis is agent,it is useful for me to calculate the attendance time for the agent。Thanks !