Reading JDBC URL from WEB-INF/web.xmlError

[clara]

Hello,

Queuemetrics works partially.

-Authentification works fine.
-Realtime works fine.
-Reporting works fine to.

-Wallboard and custom reports work only when no calls are in queues.

I still have an error with JDBC_URL since I upgraded to 1.4.3 (Last version: 1.4.0)

# 2   Reading JDBC URL from WEB-INF/web.xml   Error
   Problem encountered:
The file WEB-INF/web.xml might be unreadable or the JDBC_URL may not be defined

Java Error:
Errore parsing XML in '/usr/local/queuemetrics/webapps/queuemetrics-1.4.3/WEB-INF/web.xml'

?

[QueueMetrics]

This was fixed in the upcoming new version, but basically means that the server machine cannot access the web - it's trying to download the DTD to verify the XML file. 

Try to give the server working connectivity and the problem will go away.

[clara]

Thankyou

[QueueMetrics]

Did it fix your problem?

[clara]

I couldn't try, because our security rules. Servers could't access Internet.

[QueueMetrics]

So that's it, no doubt.