There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!
Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:
https://www.queuemetrics.com/blog/2018/04/05/vip-callers/?lid=U072
