Messages

1

Running QueueMetrics / Re: Phantom SIP agent appears logged in for no reason

« on: November 19, 2013, 23:29:20 »

I'll check the log capacities.

This has gone on so long, and I have invested so much time, that it has become torture. drip drip drip drip drip drip

"another phantom agent"

2

Running QueueMetrics / Phantom SIP agent appears logged in for no reason

« on: October 17, 2013, 23:03:28 »

This began happening after a QM upgrade.

1) queue_logs show no activity for sip extension or asterisk agent

2) "queue show" readout does not display the agent.


As far as my understanding, this should not be happening. I have invested time troubleshooting, and the site personal would like this fixed as it has persisted for a good amount of time, and interferes with their operations.

3

Running QueueMetrics / QM automatically opens new tab and performs search, unwanted

« on: July 26, 2013, 22:04:43 »

Suddenly after an upgrade, when an agent is logged into QM, and a call comes in, QM automatically pops up a new tab and does a search for "www.server.com"


This sudden new behavior is highly unwanted.

I'm having difficulty locating the documentation which describes how to turn it off.

Questions

1) Why does this even exist?
2) How to be rid of it?

Thanks,

4

Running QueueMetrics / [solved] Full harddrive hosed the DB, now in infinite update loop

« on: March 07, 2013, 23:00:19 »

update dbversion to be 10 like it wanted manually in the queuemetrics mysql database

------------------


The mysql DB is repaired an optimized to no avail. QM just keeps being stuck in it's "update the database" loop, never completing.


Checking database revision - required version:10     Error     Java Error: DB revision error: was 2 - required 10



What now?

5

Scripting QueueMetrics / XML-RPC - Needed: simple list of agents, or any way to pull data

« on: November 05, 2012, 23:03:51 »

I confess that I have been struggling with understanding the XML-RPC and QM. It has been difficult to learn simple things such as pulling data from it.
What I would like to be able to do is this:

1) Pull a simple list of the agents

2) Pull agent status

3) Pull calls waiting



Anyone have any idea how to do it?


Thanks again

6

Running QueueMetrics / Re: [solved] - Transaction handler trouble

« on: October 23, 2012, 02:05:33 »

License was expired and the normal behavior is to display that block of text.

"changing the wrong xml file"

Thanks, but the web.xml file hasn't changed.

7

Running QueueMetrics / [solved] - Transaction handler trouble

« on: October 16, 2012, 01:00:47 »

Doh, the expired license tricked me again, I think I have spend a dozen hours on these until I pick out the hidden "Please contact Loway for a renewal"

There is low probability that an office manager, secretary, or call center manager will be able to determine that they need to renew the license.

---------------------

Sofar I have put in the following work to attempt to resolve this:

1) optimized and repaired databases
2) restarted http, queumetrics, tomcat
3) yum installed the latest version of QM



Still this error persists:

"[JSP] javax.servlet.ServletException - -- Inner Exception -- Exception: javax.servlet.ServletException Error: **** DTSC - HarperMo-USA-CC1 - Please contact Loway for a renewal. Stack trace: javax.servlet.ServletException: **** DTSC - HarperMo-USA-CC1 - Please contact Loway for a renewal. at it.loway.tpf.transaction.servlets.common.ServletEnvironment.init(ServletEnvironment.java:96) at it.loway.tpf.transaction.servlets.LowayTransactionController.init(LowayTransactionController.java:82) at javax.servlet.GenericServlet.init(GenericServlet.java:212) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:809) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:129) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Thread.java:662) -- End Inner Exception -- "


Thanks

8

Running QueueMetrics / Make queuemertics start at boot, chkconfig bye bye

« on: June 07, 2012, 05:27:42 »

If i'm not mistaken, queuemetrics played nice in the past with chkconfig startup scripts

To my chargin, this is sadly not the case any longer

Now, chkscripts are not supported for fedora and when putting "service queuemetrics start" in rc.local, it gives a spotty unpredictable record of actually starting.


The effected client have started grumbling and have expressed their displeasure at having to call us when QM fails to start at boot.



Now the question is:

How to whip this behavior into how it was before, in terms of an actual working startup script, or at least get it starting at boot with a hacky work around?


Any help would be appreciated

Thanks

9

Scripting QueueMetrics / Re: Working example for php custom wallboard

« on: March 29, 2012, 21:42:45 »

My biggest mistake this year was deploying these to a few clients who had expressed interest.


Bugs:

With multiple queues, duplicate data is spewed onto the screen
Agent on phone, still says available.


* The time spent on this can never be regained, you will never stop fixing bugs or finding new ones
* Even if it did work at sometime, Queuemetrics will inherently change, rendering it obsolete


This has been a massive drain of time and resources, never to be recovered or justifed

10

Scripting QueueMetrics / Re: Working example for php custom wallboard

« on: March 13, 2012, 00:22:10 »

Your time is now barryf


In all seriousness, this page is now at the top of google for general terms like "queuemetrics wallboard"

Many clients in my small geographic region have come to me with your code asking for modifications.

They pay hundreds of dollars per hour.


You built the code barryf, you can support it best. That is your money.


Seize the initiative, put a link to your contact info in your signature, build a business out of this.


Of course I can relate if you are busy elsewhere.

11

Running QueueMetrics / List of agents and queue assignments ?

« on: February 11, 2012, 01:49:11 »

Is there any way to get a simple list of agents and which queues they are in?


Unfortunately, the "cfg agents" page does not include queues in the columns for each agent. If It did, I could cut and paste the list.

Without agents/queues being cross referenced in any screen, I'm looking at thousands of clicks. That makes me sad.


Is there any way to export a list? I've checked google but was unsuccessful.

Thanks

12

MySQL storage and Qloaderd/Uniloader / How to force a new partition in queuemetrics ?

« on: January 13, 2012, 20:58:35 »

Adding a new partition number to queloader.conf and restarting the service most certainly does not work.


Why isn't there any documentation on the QM homepage or forums regarding this issue?

The directions page:

http://queuemetrics.com/manuals/QM_MySQL_Cluster-chunked/ar01s02.html


Makes no mention of other steps, but simply updating qloader.conf and restarting the services as it directs has no impact.

13

MySQL storage and Qloaderd/Uniloader / QM wont set new DB partitiion, not showing data

« on: January 13, 2012, 20:29:30 »

So the current partition is borked, I ran a mysql repair to no avail.

Now it wont set a new partition.


1) I followed the directions as always, adding a new partition number to queloader on the asterisk server.

2) Restarted  qloader, verified that a new partition had been created on the QM server. And accepted data

3) In QM on the license section, it still shows the old partition. Wont show data.

14

QueueMetrics installation / Re: "User not found" login error after creating new user SIP/2000

« on: November 03, 2011, 20:06:42 »

solved: worked the next day for no discernible reason

15

QueueMetrics installation / Re: Installation on Debian failing

« on: November 03, 2011, 18:55:03 »

WHAT FILE DID YOU EDIT.


This thread it a huge tease without that meta info, thanks.