Understanding results: Unanswered calls

[Tumelo Lathane]

Hi,

Will it be possible to run a report and be able to see lost calls by agent as per image below?



If I understand this manual correctly it is possible to tweak the settings to allow for this, if so, can you please point me in the right direction? im using QM 1.7.1.0




Thanks

[QueueMetrics]

Please do not post the same question to multiple threads - thank you!