RT - disable sound alarms (yellow/red)

[wmeger]

Hi,

Q1.  It is to possible to disable sound alarm (red,yellow) on RT page, when the call was received by the agent? (and how to

[Anthony]

The default Real-time page that ships with QueueMetrics will play sounds when yellow or red alarms are triggered.
The sounds played, or whether to play any, are controlled by a couple of system properties in the configuration.properties file:

sound.yellowAlarm=http://myserver/audioYellow.wav
sound.redAlarm=http://myserver/audioRed.wav

If you want to turn them off completely, just set them to blank.

[wmeger]

Hi,

I want to (ONLY) disable alarms only for calls that are answered (the call is in progress)

[QueueMetrics]

You can edit which alarms you want  on the queue definition.
Audio can be enabled or disabled only system-wide.