Author Topic: Overiding call outcome default maximum timeframe  (Read 2411 times)

john.salazar

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Overiding call outcome default maximum timeframe
« on: May 08, 2012, 17:07:06 »
Hi,

 How can i change this default maximum timeframe of 30 minutes for adding call outcome. Queuemetrics version 12.2.4.

 -Outcome is the call outcome that the agent can set for this call. This must be set within a maximum timeframe of 30 minutes from the moment the call enters the queue; after this given period the call outcome cannot be added as the icon is no longer present.

Thanks in advance.
« Last Edit: May 08, 2012, 17:08:58 by john.salazar »

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  • Loway
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Re: Overiding call outcome default maximum timeframe
« Reply #1 on: May 09, 2012, 13:34:24 »
This cannot be overridden. Of course, nothing prevents you from inserting a record with a timestamp that is within the 30 minutes even days later  ;D

john.salazar

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Re: Overiding call outcome default maximum timeframe
« Reply #2 on: May 10, 2012, 18:00:00 »
What do you mean by "nothing prevents you from inserting a record with a timestamp that is within the 30 minutes even days later"? Do you mean manually inserting the call outcome in queue_log table?

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Re: Overiding call outcome default maximum timeframe
« Reply #3 on: May 15, 2012, 11:06:41 »
Yes. This may not work in the future, but currently works.