I am trying to move my call center from my plain Asterisk/Queuemetrics setup to using FreePBX/Queuemetrics so that someone without Asterisk knowledge can manage it. In the process of trying to move my plain Asterisk configuration to FreePBX, I am running into an issue with dynamic agents/hotdesking and Queuemetrics.
My agents answer call across a SIP trunk with their phones which are registered to a legacy PBX. So I created a trunk in FreePBX to my legacy PBX which I named "SBCM01". I enabled hotdesking with queuemetrics and noticed that when I used "Add Member", it showed up as SIP/XXXX in the Queue. This did not work since my agents phone were located across the legacy PBX trunk so I modified Extensions_Queuemetrics.conf and added my trunk into the login portion of the QM dialplan. At this point my agents show up in the queue as SIP/sbcm01/XXXX. When I initially log in an agent and do a "show queues", they show up as invalid. When I restart asterisk, they show up as not in use. If I call the agents extension with a phone that is registered to FreePBX, their queue status also changes from invalid to not in use. I cannot figure out why upon initial queuemetrics agent login that my agents join the queue as invalid. I am admittedly very new to FreePBX so I apologize if I have forgot something obvious.
FreePBX version - 2.7.05
Asterisk Version - 1.4.31
Queuemetrics Version - 1.6.1
Thanks in advance for your help.
Regards,
Brendan Henry
