Licensing terms

[torontob]

Sorry if it's not so related here but wanted to post is in the MOST related section of the forum.

If one purchases a 10 agent license (4 year period), and then 5 people are fired, can the names be easily changed to the new agent's names?

I am trying to understand what sort of restrictions are there on the license. Even on the hardware change or Asterisk change?

Or is the license a real-time license where the server "call back home" every few minutes to check not multiple instances are run?

Thanks

[marcos]

Hi,

Licenses are based on the number of concurrent agents you have in a predefined report period.
It's not related to their name or other hardware changes but, more precisely, to the agent codes.

The main idea is that if you have a 10 agent license you can run reports for a period where at maximum of 10 angents are reported.
That means that if you have 3 agents running three different shifts in a day, you'll be able to run reports for an unlimited period.
If you have 15 agents running three different shifts in a day, you'll be able to run reports for period comprising no more than two shifts.

You can find more information about at the page http://www.queuemetrics.com/licence.jsp
If you needs more details, please contact our sales dep.

Thank you and regards,
Marco Signorini.