Hello,
Do you have the config key in the manager.conf file?
In order to be able to run AMI tester properly, the user that access to asterisk through AMI should have the grant "config" enabled.
You can do that modifying the file manager.conf in the asterisk configuration folder then restart asterisk.
Assuming "admin" is the username used by QueueMetrics to access asterisk through AMI you should have something like:
;
; Asterisk Call Management support
;
[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
[admin]
secret = yourpasswordhere
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,config,originate
write = system,call,log,verbose,command,agent,user,config,originate
Thanks.
Marco.