Call detail not opening in Firefox...

[cursor]

I recently upgraded to Queuemetrics 12.10.1 and now supervisors cannot open call details to listen to recordings.  This only happens in Firefox.  If I use Safari I do get the pop up window and the link to the recording.  From firefox I click on the magnifying glass icon but nothing happens.  When I hover the mouse over the icon I can see at the bottom:

javascript:OpenPopUp(1);

but nothing happens when I click.

[Anthony]

We have just tried replicating this issue with Firefox v 18.0 and we can see the Call Details, via the usual popup window, together with the recording file and the link to the QA form.

[cursor]

We can replicate this problem on Firefox up to 18 running on Windows, Mac OSX and Linux.  Either Internet Explorer or Safari work fine.  I made a screencast to demonstrate.

https://dl.dropbox.com/u/310346/forefoxerror.mov

[QueueMetrics]

You sure you don't simply have a pop-up blocker enabled? we did not test in on a Mac, but I do not expect such big differences in the same product - same version.
Also, try opening the developer tools and see if you get a Javascript error somewhere.

[cursor]

We tested on several computers like I mentioned: MAC, Linux and Windows.  All Firefox versions will not display the pop up.  We checked and pop ups are not blocked on any of them.  If I use firebug all I get on the console display when I click on the zoom icon is:

ReferenceError: openPopUp is not defined