Author Topic: Listening to live calls: Unattended Call Moni- toring  (Read 3637 times)

coolname

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Listening to live calls: Unattended Call Moni- toring
« on: January 21, 2011, 03:17:20 »
I have change the agent channel from local/***@from-internal/n to sip/***,can i use the "Listening to live calls: Unattended Call Moni-toring" feature?

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  • Loway
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Re: Listening to live calls: Unattended Call Moni- toring
« Reply #1 on: January 21, 2011, 09:16:35 »
Yes but you'll have to change the extensions_queumetrics.conf file accordingly.

coolname

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Re: Listening to live calls: Unattended Call Moni- toring
« Reply #2 on: January 30, 2011, 06:40:50 »
Yes,i have done.
change exten => 11,6,ChanSpy(Local/${QM_AGENT_CODE:6}@from-internal) to exten => 11,6,ChanSpy(SIP/${QM_AGENT_CODE:4})
but how to change it for outbound calls?

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  • Loway
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Re: Listening to live calls: Unattended Call Moni- toring
« Reply #3 on: February 01, 2011, 16:57:40 »
If you use our script, the supplied entry will likely work.

coolname

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Re: Listening to live calls: Unattended Call Moni- toring
« Reply #4 on: February 09, 2011, 09:36:46 »
In the outbound call,the agent's name is like agent/***,so the "monitor call" doesn't show,how to change it to sip/***

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  • Loway
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Re: Listening to live calls: Unattended Call Moni- toring
« Reply #5 on: February 09, 2011, 09:50:35 »
Just edit it in configuration_queuemetrics.conf


coolname

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Re: Listening to live calls: Unattended Call Moni- toring
« Reply #6 on: February 10, 2011, 05:24:16 »
i have done,but you write the wrong file  ;),it's extensions_queuemetrics.conf

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  • Loway
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Re: Listening to live calls: Unattended Call Moni- toring
« Reply #7 on: February 11, 2011, 12:09:10 »
Sorry :)