Topics

1

Improving QueueMetrics / API for login agents on and off a queue

« on: October 17, 2011, 19:52:02 »

Hi,

I have tried search the web for an API that plugs into queuemetrics that enables the logging on and off of agents to a queue. Does anyone know if this functionality exists?

Thanks,

2

Running QueueMetrics / Call stuck in inbound queue

« on: July 22, 2009, 15:11:10 »

Hi

The problem I am faced with is that sometime ago my asterisk server changed its date to a date in the future. The date was changed to 19/01/2038. I know this because the recordings have been setup to use LocalFilesByDay and in my recordings file there is recordings for that day.

The problem is there is a call stuck in the inbound queue.

This is what is in the Calls been processed in the Real Time Monitor view:

Queue       Caller               Entered       Waiting             Duration       Agent       Srv     
 300    0239483555    16:10:12     -3546294 s       -    

What I think happen is this call was placed in the queue, but before it was answered the date was reverted back to the present day.

How do I go about removing this entry from the queue?

I am using Queuemetrics 1.5.2