Messages

946

Running QueueMetrics / Re: Vicidial y Queuemetrics.

« on: January 18, 2011, 15:56:31 »

What is the situation now?

947

Running QueueMetrics / Re: Communication error on wallboard

« on: January 18, 2011, 15:55:39 »

Probably this is the code of the time when the error came... do you know if there is anything wrong here?

Class: it.loway.app.queuemetrics.autenticazione.preparaParametriReport
Class: it.loway.app.queuemetrics.validazione.logon

Nothing wrong, a Java Stack trace would be quite long and visible.
The system seems pretty snappy - it reloads all data for the realtime report in 40 to 60 msec.

948

General Asterisk configuration / Re: Comperhensive QM collected data to be recorded in SQL database via XML API?!

« on: January 18, 2011, 15:54:05 »

This one:

http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/apa.html

You have then to lookup on the User manual for the blocks you need, e.g. here : http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html

949

QueueMetrics installation / Re: Upgraded to QM 1.6.3.0

« on: January 18, 2011, 15:52:17 »

You could install the Java RPM that comes with QM..... SUSE uses RPMs, correct?

950

Running QueueMetrics / Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE

« on: January 14, 2011, 10:02:26 »

Did you set the related activation property?

951

Running QueueMetrics / Re: How to get a report of a pause code only?

« on: January 14, 2011, 09:59:41 »

Custom reports -> Call criteria -> Outcome: LUNCH

Choose the period and queues and RUN.

952

Running QueueMetrics / Re: Communication error on wallboard

« on: January 14, 2011, 09:51:58 »

Likely on catalina.out as well.
Try and delete all files, restart QM and wait until the error happens.

953

Running QueueMetrics / Re: Queue details export in Excel

« on: January 14, 2011, 09:51:21 »

I think it's

Code: [Select]

dateformat_completeshort=MM/dd - HH:mm:ss
Becaise that's the one that does not include the year.
In order to activate it, change the language (e.g. to German) and then change back to English.

954

General Asterisk configuration / Re: Comperhensive QM collected data to be recorded in SQL database via XML API?!

« on: January 14, 2011, 09:50:11 »

That's the XML-RPC document I posted above. Basically it's the same query (a report) but with a set of parameters different for whatever response blocks you want.

955

QueueMetrics installation / Re: Echoing Logon/Logoff events to realtime queue_log

« on: January 14, 2011, 09:48:08 »

Yes i think our demo dialplan does use the QueueLog application.

956

MySQL storage and Qloaderd/Uniloader / Re: database maintenance

« on: January 13, 2011, 11:07:16 »

OK in this case decide a timestamp and delete from the queue_log table all records that are below a certain point. Or better, make a complete table dump first (maybe from a  different server) and then do the deletion.


There are a number of online services that translate a date to a timestamp and vice-versa.


 

957

Running QueueMetrics / Re: Communication error on wallboard

« on: January 13, 2011, 11:04:56 »

Try looking under /usr/local/queuemetrics/tomcat/logs if you see anything generated.

958

Running QueueMetrics / Re: Queue details export in Excel

« on: January 13, 2011, 11:03:42 »

You could change the dateformat_short in  queuemetrics_en_EN.properties so that a year is explicitly posted.

959

Running QueueMetrics / Re: Agents currently logged in not parsed correctly

« on: January 13, 2011, 11:01:43 »

As you can see, names for SIP channels are like SIP/g-000040-0a338b80 and they do work; the problem is that in ADDMEMBER/REMOVEMEBER you have SIP/g-000040 so the last part is stripped off. How do you do the logins?

960

QueueMetrics installation / Re: Upgraded to QM 1.6.3.0

« on: January 13, 2011, 10:57:30 »

Can you upgrade to Java 1.5?

Anyway the method Integer.valueOf() was already present in java 1.4.2.... see e.g. http://download.oracle.com/javase/1.4.2/docs/api/java/lang/Integer.html