Messages

2656

QueueMetrics installation / Re: Can't unpack QM

« on: March 06, 2008, 10:01:18 »

Try deleting the file and downloading it again.

If you want to be sure, run:

Code: [Select]

[root@pbx root]# md5sum QueueMetrics-1.4.3-trial.tar.gz

d0c4fd7569131c62e16cf177ed44a7c8  QueueMetrics-1.4.3-trial.tar.gz

2657

Running QueueMetrics / Re: Launch URL on agent RT page

« on: March 05, 2008, 13:14:47 »

You should be seeing an [Open] link in the Agents' page, on the row for each call....  don't you see it?



It will appear in the URL column

2658

Running QueueMetrics / Re: waiting calls do not show up on wallboard or realtime monitoring until answered!

« on: March 04, 2008, 14:35:30 »

Are you running with a time zone offset?

2659

General Asterisk configuration / Re: Queue login error

« on: March 03, 2008, 11:49:00 »

This is strange because the number appears to be called. Which default context did you use for agents?

2660

General Asterisk configuration / Re: Queue login error

« on: March 01, 2008, 18:10:15 »

Does extrension 444101 exist?
did you reload Asterisk after each change?

2661

Running QueueMetrics / Re: waiting calls do not show up on wallboard or realtime monitoring until answered!

« on: February 29, 2008, 19:10:48 »

A few people have reported this problem when their clocks were misaligned - see http://queuemetrics.com/faq.jsp#faq-023-ntp and http://queuemetrics.com/faq.jsp#faq-032-timezones

2662

General Asterisk configuration / Re: Queue login error

« on: February 29, 2008, 19:07:41 »

try enteruing 444 then 101 listeing to the voice prompts.... I am not sure what it means by cannot-complete-as-dialed

2663

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 29, 2008, 19:05:46 »

About question #4, the easiest way is to create a NFS share, so that server B can see the files in server A as if they were on a local disk. If this proves to be too slow, then we'll think about the rsync.
See http://www.faqs.org/docs/Linux-HOWTO/NFS-HOWTO.html for NFS.


Abouty the setup wizard, I'd run a cron job to copy the full /etc/asterisk directory form server A to server B, so that server B think it's reading Asterisk config files

See this for Rsync http://troy.jdmz.net/rsync/index.html (it will be useful for question #4, as well!)

2664

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 28, 2008, 18:32:25 »

Thu Feb 28 15:56:24 2008|Waiting 15s before reattempting to connect
 |Thu Feb 28 15:56:39 2008|Now connecting to DB qm143 on 10.17.114.23 as user queuemetrics with password javadude
E|Thu Feb 28 15:57:07 2008|---ERROR FOUND--
E|Thu Feb 28 15:57:07 2008|Error type: dr
E|Thu Feb 28 15:57:07 2008| Statement:
E|Thu Feb 28 15:57:07 2008|     Error: Host '10.17.114.22' is not allowed to connect to this MySQL server
E|Thu Feb 28 15:57:07 2008|Waiting 15s before reattempting to connect
 |Thu Feb 28 15:57:22 2008|Now connecting to DB qm143 on 10.17.114.23 as user queuemetrics with password javadude

This means that the MySQL server on .23 does receive a connection request from .22 but refuses it.  You could try something like:

GRANT ALL PRIVILEGES ON qm143.* to 'queuemetrics'@'10.17.114.22' IDENTIFIED BY 'javadude'

On the MYSQL server to tell it to accept connections.

2665

MySQL storage and Qloaderd/Uniloader / Re: qloaderd not loading after log rotation started again

« on: February 28, 2008, 16:54:55 »

I would select the lowest timestamp in partition P002 and then move all values from P001 that have a lower timestamp than that to partition P001, something like:

UPDATE queue_log
SET partition = 'P002'
WHERE partition = 'P001' and time_id < 1111111111

where 1111111111 is the minimum timestamp for P002.

Do run a backup first

2666

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 28, 2008, 16:49:08 »

Question 5

Also, how will the settings below be affected considering that Queuemetrics is not installed on the same Server as Asterisk?

#callFile spool dir, set to blank for no call files at all.
callfile.dir=/var/spool/asterisk/outgoing

callfile.monitoring.enabled=true
callfile.monitoring.channel=Local/$EM@from-internal/n
callfile.monitoring.extension=11
callfile.monitoring.context=queuemetrics

....

Just change

callfile.dir=/var/spool/asterisk/outgoing

to

callfile.dir=tcp:user:pass@serverA

So that server B has to connect to server A via Manager API. Create a manager user on server A and of course the [queuemetrics] dialplan context on server A must be working 

2667

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 28, 2008, 16:47:14 »

Question 4

The recorded files will be stored in /var/spool/asterisk/monitor on Server A. Is there a way I can get the recorded files to Server B just like records in queue_log? If not, is it automatic that the recorded files will be located (when needed) on Server A when reports are queried on Server B or what will now be the value of default.monitored_calls= ?

No, but you could do one of these two things:
1. share /var/spool/asterisk/monitor from server A to server B, or
2. run a rsync job that copies files over every 10 minutes. rsync is pretty good at copying only differences, so even on huge directories, it's not as bad as it sounds
3. (more complex) use a custom XML-RPC script to help QM retrieve files from server A via HTTP.

2668

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 28, 2008, 16:44:56 »

Question 3

I will be giving all my Agents a password along with their Agent code. How can I ensure that they access the agents page with the restrictions of Queuemetrics not allowing the agents password (So I read, I may be wrong) in the agent.conf file if the agent's page is to work?

The passwords used for QM and for the Asterisk agents are different things, so you can create them so they are the same, or different, as you please.

2669

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 28, 2008, 16:43:42 »

Question 2

I am running Asterisk version 1.4.18 and I have Sangoma T1/E1 Quad card with HW Echo cancellation on Server A. With your experience, how many Agents do you think this can hold confortably wth the above Server Config?

It really depends on the setup: how much transcoding you're doing and how complex your dialplan is. I'd say that 50 to 100 should be a reasonable view, and up to twice if you use a very "lightweight" config with no recordings and no transcoding.

Generally speaking, FreePBX builds a diaplan that is very feature-rich, but quite complex as well.

2670

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 28, 2008, 16:41:32 »

Question 1

What backup method should be used for server A and B? (I have mindi and mondo in mind to use to do a complete disk backup of every server)

You choose, I suggest something you're confortable with and that is very speedy in restore phase.