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Messages - adz

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16
I ended up fixing the issue.

When I upgraded from an older version, I left the files of the old instance on the server still.

After removing queuemetrics-1.6.0.1 and its contents, the issue went away.

17
My outbound code is as follows - do you see anything immediately thats wrong?

exten => _XXXXXXXXXXXXX,n,Set(MY_AGENT=${AGENTE_${CHANNEL:4:3}})
exten => _XXXXXXXXXXXXX,n,Set(QDIALER_QUEUE=${MY_AGENT})
exten => _XXXXXXXXXXXXX,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXXXXXXXXXXXX,n,Set(QDIALER_AGENT=${CHANNEL:0:7})
exten => _XXXXXXXXXXXXX,n,Set(QDIALER_CHANNEL=${CHANNEL})
exten => _XXXXXXXXXXXXX,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXXNXXNXXXXXX,n,NoOp,Outbound call -> A:${MY_AGENT} N:${QDIALER_NUMBER} Q:${QDIALER_QUEUE} Ch:${QDIALER_CHANNEL}
exten => _XXXNXXNXXXXXX,n,Set(CDR(accountcode)=QDIALAGI)
exten => _XXXNXXNXXXXXX,n,Set(ST=${EPOCH})
exten => _XXXNXXNXXXXXX,n,Set(GM=QDV-${QDIALER_AGENT})
exten => _XXXNXXNXXXXXX,n,Set(GLOBAL(${GM})=U)
exten => _XXXNXXNXXXXXX,n,Set(GLOBAL(${GM}ans)=0)
exten => _XXXNXXNXXXXXX,n,Macro(queuelog,${ST},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},ENTERQUEUE,-,${QDIALER_NUMBER})
exten => _XXXNXXNXXXXXX,n,Set(MONFILENAME=/var/spool/asterisk/monitor/${STRFTIME(${EPOCH},GMT-5,%G%m%d)}/${STRFTIME(${EPOCH},GMT-5,%H%M%S)}-${CALLERID(num)}-${EXTEN:3})
exten => _XXXNXXNXXXXXX,n,Monitor(wav|${MONFILENAME}|m)
exten => _XXXNXXNXXXXXX,n,Dial(SIP/1${EXTEN:3}@<IP>:5060|300)
exten => _XXXNXXNXXXXXX,n,Set(CAUSECOMPLETE=${IF($["${DIALSTATUS}" = "ANSWER"]?C)})
exten => _XXXNXXNXXXXXX,n,Hangup()

18
Thank you - I Ended up renaming it to CallerID Name + CallerID Number:

exten => _XXXXXXXXXX,n,Set(CALLERID(name)=${CNAM} + ${CALLERID(number)})
exten => _XXXXXXXXXX,n,Set(CALLERID(number)=${CNAM} + ${CALLERID(number)})

19
QueueMetrics installation / Re: passing variables in the URL popup
« on: September 23, 2010, 22:01:34 »
Thank you - So calling "[C]" gives me the callerID Name, is it possible to get the callerID number?

20
QueueMetrics installation / passing variables in the URL popup
« on: September 23, 2010, 00:25:07 »
Hello,

I am working on setting up a URL to get popped up when a call comes in. I am hoping to pass through some variables into the URL. Has this been done before.

I'm hoping to be able to pass the Caller ID name, number, agent number, sip extension.

21
Which log should I be looking at? I've done some searching but don't see where QM actually writes activity logs to. There is the queue logs from asterisk, but i'm not sure which other one to look for.

22
Outbound and QueueMetrics / Re: Outbound Calls Do Not Show Agent As Busy
« on: September 17, 2010, 19:17:17 »
Here is a screenshot of our current realtime view.



As you can see, Barry (Agent 1022) is on an outbound call for 13.07 minutes.

His Agent is set as available though.

Does this help?

23
Since upgrading to 1.6.1.0 All of my users now get stuck in a "QueueMetrics license agreement" loop when they try to go to the home tab.

It says to click "Thank you. Click here to continue" but this does not work. You end up having to log out / back in or closing and re-opening the window.

Has anyone else experienced this issue since the upgrade?

24
Outbound and QueueMetrics / Outbound Calls Do Not Show Agent As Busy
« on: September 16, 2010, 17:22:29 »
Hello,

I have the latest version of QM, and asterisk version 1.4.25.1

When an agent makes an outbound call, the call shows up under "Calls being processed:" fine.

The issue I have is that their state does not change from available to busy (Orange), in the "Agents currently logged in:" section.

Any suggestions on ways to get this to work would be most appreciated!

25
Running QueueMetrics / Ability to see agents "ringing"
« on: May 27, 2010, 18:15:49 »
Hello,

I am wondering if this system has the functionality to see agents ringing.

it would be nice to know that there is calls in the queue pending, and those calls being delivered to agents.

We are running QM: 1.6.0.1
Asterisk: 1.4.25.1
Storage: MySQL v6.0.11

26
QueueMetrics installation / Unnown URI schema
« on: May 06, 2010, 19:22:29 »
Hello,

This is a different issue to my previous post about the mysql - I have installed mysql locally on the box and am using that which got me through - it's a bandaid fix because i need mysql to go to the DB servers.

Anyway, new problem.

I'm trying to go through the setup wizard. Our asterisk box is hosted elsewhere (as in not on the same box that QM is installed on) so I'm assuming Single machine AMI is the correct option.

I select this and the .conf files go gray which seems right because the files arent stored locally.

I push Next and get the following error:

The following errors where found:

Unknown URI schema for:/var/spool/asterisk/outgoing

Is there a config file im missing where I should be adding the IP and AMI information for asterisk to connect to?

27
MySQL Version 5.1.45

Yes I created the Database and loaded the test data from the .sql file without any errors.

28
Hello,

I am getting the following error when I try to install QM:

Code: [Select]
"Errore tecnico nella classe 'it.loway.app.queuemetrics.autenticazione.caricaDatiIniziali'. -- Inner Exception -- - Exception: it.loway.tpf.common.exceptions.TechException - Stack trace: - Problema DB: - com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'TYPE=HEAP SELECT id_location, loc_name, read_key from locations WHERE id_locatio' at line 1 - at it.loway.tpf.SQL.execSql(SQL.java:101) - at it.loway.app.queuemetrics.FA.makeSqlUnionLt(FA.java:1087) - at it.loway.app.queuemetrics.autenticazione.caricaDatiIniziali.doRun(caricaDatiIniziali.java:178) - at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:255) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:543) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:365) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(LowayTransactionController.java:210) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:690) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:261) - at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) - at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283) - at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767) - at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697) - at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:686) - at java.lang.Thread.run(Thread.java:619) - -- End Inner Exception -- - " 

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