In 2014 we released the first Asterisk call center satisfaction survey. We ran the survey as a tool to analyze satisfaction on existing #QueueMetrics users. But results went on the direction of an overview of the Asterisk call-center industry in 2014 - 2015 (
https://www.queuemetrics.com/callcenter-survey.jsp).
In 2018 we launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center worldwide community.
The results are finally here!
Discover now "Asterisk in the Contact Centre Satisfaction Report 2018".
Visit the survey page at
https://www.queuemetrics.com/asterisk-contactcentre-survey.jsp?lid=U103
