Messages

1

Running QueueMetrics / Re: No live monitoring icon

« on: April 23, 2011, 10:36:15 »

I know we complain a lot - but couldnt the wizard pop-up stay there a little longer, or be a little bigger - its hard to click on monitor without it disappearing.

2

Running QueueMetrics / Re: No live monitoring icon

« on: April 23, 2011, 10:34:48 »

I am not sure what this is tied to, but I got it working.

Caviot - was thinking it was related to virtualization, so I installed everything on baremetal, then - odd behavior....

In a 30 second period, I made 2 calls from 2 different extensions, the first call did not have the monitor icon, the 2nd call did.

I did have t o do this in /etc/asterisk/extensions_queuemetrics.conf:

Code: [Select]

exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6})

Here is an example of what I have been using the whole time:

And of course - working now:

3

Running QueueMetrics / Re: Reports not updating

« on: April 23, 2011, 09:55:46 »

its the same mysql instance if that is what you mean, the actual database is separate from QM.

On another note - I found out why flat file logging stopped, /etc/asterisk/logger.conf must have these settings:
queue_log = yes
queue_log_to_file = yes
queue_log_name = queue_log

AND - if you have an older version of 1.8.2.1 or somewhere around there, there is a known file lock issue for logger:
https://issues.asterisk.org/view.php?id=18642

4

Running QueueMetrics / Re: No live monitoring icon

« on: April 22, 2011, 11:02:16 »

I tried this (noted 2 posts back).

It defaults to having a dash when you create an agent.

With the dash, or with an extension, it still doesnt show the icon.

5

Running QueueMetrics / Re: No live monitoring icon

« on: April 20, 2011, 12:43:21 »

Here is my config.properties:
http://pastebin.com/webWdZ2C

Here is my /etc/asterisk/extensions_queuemetrics.conf:
http://pastebin.com/gQ8Cu9n4

6

Improving QueueMetrics / Agent Coaching or Asterisk whisper

« on: April 19, 2011, 19:06:08 »

It would be nice if this were in the gui on the Realtime page.

7

Running QueueMetrics / Re: Reports not updating

« on: April 19, 2011, 19:00:09 »

the records there are all old, and wont update.

8

Running QueueMetrics / Re: Add a audio player in "qa/popup_qa_grade.jsp" page

« on: April 19, 2011, 18:59:04 »

You should replace that icon - its misleading.

Here is a good example icon

9

Running QueueMetrics / Re: No live monitoring icon

« on: April 19, 2011, 18:54:51 »

All settings mentioned there are defaults, I did not change any of them. I am using the sample extensions_queuemetrics.conf.

I tried changing the "-" on the Agents Terminal parameter to the actual extension like 105, but I still do not see the monitor icon.

Could this have something to do with the agent not being a "member"? - the only way I can see calls is to set the "Agents" filter to "All" instead of "Members" on the Realtime page.

10

Running QueueMetrics / No live monitoring icon

« on: April 19, 2011, 07:34:58 »

I have a fresh demo install, and using the demoadmin account (or other accounts) am unable to listen to a live call.

When I go to a call on the Realtime page and move my mouse over the wizard wand, I only see QA, and the scissor icons.

I have double checked that the demoadmin has the MON_AUDIO key.

I can download the recording after the call has been completed on the QA page. Also on this page (queuemetrics/qa/popup_qa_grade_ajx.jsp ), I see a little triangle to play a call, and what looks like a "repeat" icon, these do no seem to do anything, when I press play, the clock starts moving, but it plays no audio.

I was thinking this uses an AMI connection, so here are my config.properties settings:

Code: [Select]

callfile.dir=tcp:admin:amp111@127.0.0.1


11

Running QueueMetrics / Re: Add a audio player in "qa/popup_qa_grade.jsp" page

« on: April 19, 2011, 04:55:13 »

I see the audio file on mine, and it works fine to download the file, but there is also a little play button - this would appear to play the audio file within the web page - but when I click it, nothing happens.

12

Running QueueMetrics / Re: Reports not updating

« on: April 19, 2011, 01:55:16 »

I see now - if I dont specify a Preset profile, it will assume preset #1, so I need to move all my settings up - but it still doesnt work.

13

Running QueueMetrics / Re: Reports not updating

« on: April 19, 2011, 00:51:57 »

I tried this, and it does not seem to help. Doesnt the |3 tell the system to use sql profile 3? Without this how will it know what settings to use?

14

Realtime Live / Re: Calls in Realtime Live

« on: April 19, 2011, 00:49:21 »

Ya - that was it, if I change from Members to All, then the Realtime page shows the calls, but on the Live page it still goes blank after the call is answered.

15

Realtime Live / Re: Calls in Realtime Live

« on: April 18, 2011, 08:58:06 »

I am having the exact same problem, and have checked all timezone info, and clock sync as noted above.

The call is shown when it enters the Q, but as soon as its answered it disappears.

Writing the time down, and checking on the report or asterisk full log shows the same time, and mysql/java/asterisk time is the synced.

Are there any other tips to tracking this down?