Messages

151

Improving QueueMetrics / Want a feature

« on: June 05, 2010, 03:48:00 »

I expect to have a feature in the next QM version:
In custom report,it could report the sumarry in the specify period by original day,like during time,waitind time,etc.

152

Running QueueMetrics / Exception starting filter BalancerFilter java.lang.NoClassDefFoundError: org/ap

« on: June 02, 2010, 04:11:13 »

2010-06-02 10:05:32 StandardContext[/balancer]Exception starting filter BalancerFilter
java.lang.NoClassDefFoundError: org/apache/commons/digester/Digester
   at org.apache.webapp.balancer.RulesParser.createDigester(RulesParser.java:65)
   at org.apache.webapp.balancer.RulesParser.<init>(RulesParser.java:43)
   at org.apache.webapp.balancer.BalancerFilter.init(BalancerFilter.java:79)
   at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:225)
   at org.apache.catalina.core.ApplicationFilterConfig.setFilterDef(ApplicationFilterConfig.java:308)
   at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:79)
   at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:3698)
   at org.apache.catalina.core.StandardContext.start(StandardContext.java:4349)
   at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:823)
   at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:807)
   at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:595)
   at org.apache.catalina.core.StandardHostDeployer.install(StandardHostDeployer.java:277)
   at org.apache.catalina.core.StandardHost.install(StandardHost.java:832)
   at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:701)
   at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:432)
   at org.apache.catalina.startup.HostConfig.start(HostConfig.java:983)
   at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:349)
   at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
   at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1091)
   at org.apache.catalina.core.StandardHost.start(StandardHost.java:789)
   at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1083)
   at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:478)
   at org.apache.catalina.core.StandardService.start(StandardService.java:480)
   at org.apache.catalina.core.StandardServer.start(StandardServer.java:2313)
   at org.apache.catalina.startup.Catalina.start(Catalina.java:556)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
   at java.lang.reflect.Method.invoke(Method.java:585)
   at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:287)
   at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

when i visit the QM today,the tomcat can't work ,logs is above.what's happened?

153

Running QueueMetrics / Re: about Translate to my language

« on: June 01, 2010, 16:43:35 »

i only translate  part of the file.

http://rapidshare.com/files/394054442/queuemetrics_zh_CN.properties.html

154

Running QueueMetrics / Re: QM1.6.0.1 export to excel,the top column was ??

« on: June 01, 2010, 16:00:10 »

http://rapidshare.com/files/394054442/queuemetrics_zh_CN.properties.html

how can i solve it?

155

Running QueueMetrics / Re: about Translate to my language

« on: June 01, 2010, 15:46:36 »

No,i would like it share it.

156

Running QueueMetrics / Re: QM1.6.0.1 export to excel,the top column was ??

« on: May 20, 2010, 08:52:42 »

maybe it's my problem,it is because i translate it to zh_CN,where can i modify  to slove it?

157

Running QueueMetrics / QM1.6.0.1 export to excel,the top column was ??

« on: May 20, 2010, 04:17:08 »

I update it from 1.5.5 use yum,and when i export to excel,the title column was "?",aslo in the xml-rpc response,was it my problem or the QM's bug?

158

Running QueueMetrics / Re: about Translate to my language

« on: May 20, 2010, 04:14:00 »

zh_CN,i wish to translate all the label，i hope chinese callcenter can use this perfect program

159

Running QueueMetrics / about Translate to my language

« on: May 15, 2010, 12:01:52 »

does QM has some label in hard code?for example,"Edit QueueMetrics settings" in the frontpage?

160

Running QueueMetrics / Re: QM cann't insert new calls to database

« on: April 28, 2010, 11:07:08 »

i relogin in ,it just fine ,and today's data is here,thank you very much

161

Running QueueMetrics / Re: QM cann't insert new calls to database

« on: April 28, 2010, 11:03:21 »

You are very kind.
i use the /etc/init.d/qloaderd restart
first ,the stop fail start ok,secord the both ok.
after that,the real_time works,but it course a new problem
when i click the quickreport ,it popup a window say:error:multiple selection criterla lead to no agent being selectable,what's the meaning?

162

Running QueueMetrics / Re: QM cann't insert new calls to database

« on: April 28, 2010, 09:46:49 »

the Queue_log file just fine,it can record the call properly

163

Running QueueMetrics / QM cann't insert new calls to database

« on: April 28, 2010, 09:12:45 »

i run QM1.5.5 for a few days,it works well.But from this morning,i found that QM cann't insert any call to databse.I follow the topic(http://queuemetrics.com/faq.jsp#faq-058-qm_not_working),everything looks fine,the database check good,and i can see all of  the quickreport before today.It only cann't insert new record,and the realtime page shows not data,just like the topic says.

the tomcat logs:

Code: [Select]

2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466]  Modo SQL - preset: '1' - partition: 'P001'
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466]  - fILE: sql:P001
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466]  - Data da: Wed Apr 28 00:00:00 CST 2010 Data a: Wed Jan 01 01:01:01 CST 2020 Fuso orario: 0 - Ignore QUEUESTARTs: false - Anomalous wait:1000s talk:2000s  - Always logon upaused: false
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466]  - Coda: 8001
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466]  - Coda: 8002
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466]  - Coda: 8005
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466]  - Rewriting of Local/XXX@ext channels
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466] ===== Configurazione oggetto Analizzalog ===========
 File        : sql:P001
 Tst Iniziale: 1272384000
 Tst Finale  : 1577811660
 Tst corrente: 1272438679
 Agenti amm. : [*]
 Code amm.   : [8002, none, 8001, 8005]
 TZ Offset   : 0
 RewrLocal   : true
 RewrLocalQN : false
 ChiudiCB/QSt: false
 Ign QStart  : false
 Ending ch.na: false
 UnpauseLogon: false
 Min Anom Wai: 1000
 Min Anom Tal: 2000
 Server ID   :
====================================================
===-------------- MYSQL extension ---------------===
 Connection  : com.mysql.jdbc.Connection@44eabe
 Partition   : P001
====================================================

2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466] R:AC stats: Mysql fetched 39 in 1 ms (39.000,0 r/s)- File processed 39 (0) in 0 ms (0.0 r/s - 0.0 r ok/s )
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466] Dati odierni: OK: 0 righe - KO: 0 righe
2010-04-28 15:11:19 StandardContext[/queuemetrics][84F04D176F0446B42A9B523B1D58C466] Fine classe it.loway.app.queuemetrics.liveData.realtime
2010-04-28 15:11:19 StandardContext[/queuemetrics]LowayTransactionController: [84F04D176F0446B42A9B523B1D58C466] 201004281511 Tempo totale esecuzione verbo 'qm_realtime2_ds': 9 ms