Messages

1141

Running QueueMetrics / Re: slow QM.

« on: September 30, 2010, 09:30:32 »

 

1142

Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup

« on: September 30, 2010, 09:29:56 »

You should create that for each subqueue, so that each has its own URL:

1143

Running QueueMetrics / Re: The Graphs on the reports

« on: September 30, 2010, 09:28:32 »

Just check with the numbers below.

1144

Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup

« on: September 29, 2010, 17:00:04 »

No by defining a default URL on the Queue definition page - it should work like the URL that comes from Asterisk.

1145

Running QueueMetrics / Re: The Graphs on the reports

« on: September 29, 2010, 16:59:23 »

On one side it is the number of calls, on the other the wait time.

1146

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: September 29, 2010, 16:58:10 »

Yes I think we should start supplying a 64-bit version of Java as well.
I am opening up a bug for this: #1178

1147

Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup

« on: September 28, 2010, 14:59:06 »

Well, you could use the default URL queues as defined in default.crmapp or at the queue level.
 

1148

General Asterisk configuration / Re: Live call Monitoring

« on: September 28, 2010, 14:53:46 »

It quite depends on the version of Asterisk you are using.... you can usually reger to a channel using differnt names (e.g. Agent/100, Local/100@from-internal, SIP/100...) so it's a matter of finding out which one works best with your Asterisk.

1149

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: September 28, 2010, 14:49:10 »

Are you running Elastix 2.0 32-bit or 64-bit?

1150

QueueMetrics installation / Re: passing variables in the URL popup

« on: September 28, 2010, 14:45:03 »

Looks fine to me! 

1151

QueueMetrics installation / Re: Ivr Selection

« on: September 28, 2010, 14:44:39 »

Thatnks I passed it to the programming team for regression - thi s is issue #1177

1152

Running QueueMetrics / Re: Call Monitoring - Mixed Dynamic/Static Agent environment

« on: September 27, 2010, 09:38:25 »

 

1153

Running QueueMetrics / Re: The Graphs on the reports

« on: September 27, 2010, 09:38:13 »

Can you post a screenshot?

1154

Running QueueMetrics / Re: Agents dissapear out of the Realtime monitor

« on: September 27, 2010, 09:36:50 »

You sure the call was not "hungup"? if you run a report now, can you find it?

1155

General Asterisk configuration / Re: Setup Wizard - AsteriskRealtime PostgreSQL

« on: September 27, 2010, 09:35:12 »

It should understand the agents as well - how do you set them up? because if you set up using e.g. ADDMEMBER there is no way for QM to guess who could they be.