Author Topic: Configuring Transfered Calls  (Read 3001 times)

clombardo

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
    • View Profile
Configuring Transfered Calls
« on: March 19, 2014, 21:54:09 »
On the "Wallboard", QueueMetrics is monitoring transferred calls that our
agents are making in the call center. This is not what we want. Once a
called is transferred, QueueMetrics should no longer display that call in
the "Wallboard".

What do we need to do in the configuration to make this setup?

Please help.

Thanks.

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Configuring Transfered Calls
« Reply #1 on: March 20, 2014, 10:10:25 »
I guess this happens in the T page as well? Most likley this is the cause.... http://queuemetrics.com/faq.jsp?uid=faq-053-transfers

clombardo

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
    • View Profile
Re: Configuring Transfered Calls
« Reply #2 on: March 21, 2014, 20:42:55 »
We figured this out, we had to configure this in:  FreePBX ->"Feature codes (left sidebar)" -> "In-Call Asterisk Attended Transfer"==="Enabled" and use Default *2  to transfer calls then QueueMetrics will not track transferred calls. Now train the agents to dial "*2" then the transfer number and voila QueueMetrics no longer tracks that call!

:-D   8)
« Last Edit: March 21, 2014, 21:03:25 by clombardo »

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Configuring Transfered Calls
« Reply #3 on: March 28, 2014, 17:41:44 »
 ;D