Messages

16

Running QueueMetrics / Re: Recent slowness when pulling up call details

« on: December 19, 2014, 19:39:11 »

Hi Mirko,

Gave it a look, we have this:

export JAVA_OPTS="-Xms4096M -Xmx4096M -server -XX:+UseParallelGC -XX:PermSize=512M -XX:MaxPermSize=512M"

Asterisk + QMetrics are all on the same box, it doesn't matter if I pull up call details at 2AM with the server doing nothing (zero load/cpu), or during normal hours, it is always taking 4-5 seconds.  I have plenty of free RAM available.

17

Running QueueMetrics / Re: Ringnoanswer on real time page

« on: December 17, 2014, 21:31:27 »

We have the same issue, same ring strategy.  I tried to set our retry time to 1 second instead of 0 seconds and it seemed to help a little, but it still happens.  I can tell which calls it happens to because if I search by attemps = 2 it is those calls, all my other ones are all attemps = 1.  I don't see the joinempty= inuse as an option in queues, is that something you have to add yourself?

18

Running QueueMetrics / Recent slowness when pulling up call details

« on: December 17, 2014, 21:19:05 »

I noticed that in the last month when clicking on the magnify glass on any call to get call details it is now taking about 5 seconds on average for this window to load, in the past it was maybe 1 second max, not sure what could have happened lately to cause this slowness.  We have about 11 months worth of usage with Queuemetrics.  Queuemetrics service has been restarted in the last couple days, so I know it isn't related to that.  Any ideas?

Thanks,

Mike

19

Scripting QueueMetrics / Re: Dynamic block help

« on: April 23, 2014, 21:20:20 »

Perfect! That was what I was missing, thanks.

20

Scripting QueueMetrics / Re: Dynamic block help

« on: April 17, 2014, 19:14:44 »

Maybe a better way to word the question:

If I go into cfg reports and edit on of my reports I can add a new data block xs02 for XML-RPC type.  Also on the server I see the example provided in the xml-rpc folder, but how do I tell the data block xs02 which script it is suppose to run to include?

21

Scripting QueueMetrics / Re: Dynamic block help

« on: April 16, 2014, 21:18:51 »

Is there any more details available?

It states "In any case, QueueMetrics will call the external server and provide it with the parameters of the current report. These parameters are set as follows:"  How and where does it call the server from?

It also states " possible to have dynamic blocks generated externally that are included in QueueMetrics reports."  How do I specify the report I want these blocks added to?

For example can I add a block to the Queue details report?

22

Scripting QueueMetrics / Dynamic block help

« on: April 12, 2014, 16:56:45 »

I've created a few reports/wallboards that are external to Queuemetrics, but I would really like to also start using dynamic blocks as well.  The docs in xml-rpc state "QueueMetrics will call the external server and provide it with the parameters of the current report." Then I return the values I want, I get that.  What I am missing is exactly how I get Queuemetrics to call the "external server" in the first place, and additional details such as how do I specify exactly which report is the one that is going to be modified with the external data?  Any help you can give would be appreciated.
 

23

Running QueueMetrics / What exactly does Force All do on Leave Q

« on: April 12, 2014, 16:07:38 »

The check box that says Force All, I can't seem to find it's meaning anywhere.  I don't really see a difference when it is check or unchecked so just wondering what its purpose is?

Thanks!

24

Running QueueMetrics / Re: fake queue

« on: April 12, 2014, 16:05:10 »

I just asked this same question the other day 

In your config you need this

# If true, show all agent sessions. If false, show only agent sessions with at least one call.
default.useRawAgentSessions=true

25

Improving QueueMetrics / Auto refresh to all reports

« on: February 13, 2014, 14:57:29 »

It could be a useful feature to add a way to auto refresh any report sort of how realtime monitoring is done.

Example could be a report that is ran first thing in the morning that shows total calls answered for the day and total abandoned for the day.  A call center manager or supervisor could run this report in the morning, set a refresh for X amount of seconds/minutes then just leave that tab open in their browser and refer back to it as needed without having to rerun the report manually all day.

Could even be an option when running custom report to make it an auto refresh report maybe