61
Running QueueMetrics / Re: QA form corrections
« on: May 26, 2014, 13:55:07 »
We have this scheduled for Q3 2014. At the moment the only option is delete and rebuild.
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62
Running WombatDialer / Re: exten ==> to activate specific campaign
« on: May 26, 2014, 13:54:28 »
This should be easy to do by sending a CURL request to Wombat to tell it to start a campaign, as explained in http://manuals.loway.ch/WD_UserManual-chunked/ch08.html#HTTPCONTROL
Would you like to share your solution? I'm sure other users could be interested as well.
Would you like to share your solution? I'm sure other users could be interested as well.
63
QueueMetrics installation / Re: from Asterisk 1.4.7.1 - Asterisk 11.9.0
« on: May 26, 2014, 13:26:49 »
This looks like an AMI issue - the login QM uses to talk to Asterisk. The big change is in the way Qs are handled - with 1.4 you likely had AGENTCALLBACKLOGIN but it is not there any more in newer Asterisk, so we suggest using Agent Hotdesking instead - see http://manuals.loway.ch/QM_UserManual-chunked/ch24.html#_enabling_hotdesking_in_the_agent_page
64
QueueMetrics installation / Re: Illegal file access: the file is not in the list of allowed files.
« on: May 26, 2014, 13:24:30 »
Thanks! Can I add this to the User manual? please send an email to our support line so we know how you want to be credited in the manual.
65
QueueMetrics installation / Re: Illegal file access: the file is not in the list of allowed files.
« on: May 22, 2014, 09:23:11 »
Easiest - rename the files.
66
QueueMetrics installation / Re: Illegal file access: the file is not in the list of allowed files.
« on: May 21, 2014, 16:08:53 »
Look at the file names - are there any special characters in them? especially spaces and plusses (+).
That error is meant to avoid people hacking the system and accessing to other recordings through QM if they have not seen the page first.
That error is meant to avoid people hacking the system and accessing to other recordings through QM if they have not seen the page first.
67
Scripting QueueMetrics / Re: XML-RPC Call Detail Popup
« on: May 02, 2014, 10:59:29 »
You can pull the same data from the RAW table, and ask for any associted recordings using a separate method QM.findAudio as described in http://manuals.loway.ch/QM_XML-RPC_manual-chunked/ch03.html#_the_method_qm_findaudio
68
Running QueueMetrics / Re: Queuemetrics 12.2.4 with Asterisk 11.7
« on: May 02, 2014, 10:57:44 »
Just update QM to the latest version and it will work.
70
Scripting QueueMetrics / Re: Dynamic block help
« on: April 22, 2014, 18:10:12 »
Because you enter its URL as a parameter, as described in detail for XS01 in the manual - see http://manuals.loway.ch/QM_UserManual-chunked/ch06.html#_externally_generated_reports - this is what you were looking for correct?
71
Running QueueMetrics / Re: Can See Incoming Calls But Agents are Not getting them
« on: April 16, 2014, 11:56:26 »
Do agents appear to be logged in in QM or not? and are they logged in at the Asterisk level?
73
Running QueueMetrics / Re: What exactly does Force All do on Leave Q
« on: April 16, 2014, 11:54:44 »
The idea behind "Force all" is that is QueueMetrics knows you are logged on to queues A and B, but you should log off from A B and C, it will only try logging you off from A and C and will skip B (in order to save time and resources on the server). Sometimes this is not what you want, e.g. if the set of queues is incorrect, so you can use "force all" to have QM log off from all queues no matter if it is aware you're logged in or not.
74
Scripting QueueMetrics / Re: Dynamic block help
« on: April 16, 2014, 11:52:49 »
The details of how that is to be implemented can be found here: http://manuals.loway.ch/QM_XML-RPC_manual-chunked/ch06.html
75
Running QueueMetrics / Re: Pause code and receive call
« on: April 16, 2014, 11:40:08 »
I don't think so - when you are paused, you are paused at the ACD level. How do you tell if an agent is not answering the phone because they are finishing processing email?