Logging

[mudcow007]

hello all

we are currently running Queuemetrics 1.4.4 (i know we need to upgrade too!)

we are seeing a few agents miss there calls, and the call center admin has asked me is there a way of finding logs of missed calls in asterisk?

i have looked in the var/log/asterisk there is a csv file called Master which is huge but its doesnt show disconnect or anythign that i can see

any one shed any light on this?

thanks

[QueueMetrics]

If your Asterisk is logging this, you should find such data in the Attempts page (as lost attempts). Not all version of Asterisk do; in particular, this was missing from 1.0 and 1.2.  In 1.4 irt's likely there. Try and look for records which verb is RINGNOANSWER.... on the other side, if you see nothing in QM, likely they are not there, so bad luck for the past.