Messages

2521

Running QueueMetrics / Re: Backup

« on: May 22, 2008, 12:28:51 »

You should make a backup of the following things:
- Under the QM webapp: the web.xml nad configuration.properties
- The QM database
- The queue_log data used for input
This is all you need.

2522

Realtime Live / Re: How to Customize Today's Report on Call Statistics

« on: May 21, 2008, 11:31:35 »

No you shoud not change the JSP, as you have no way to port those changes between versions.
Way better would be to use the XML-RPC interface, query data out of QM that way, and write your own reports.
Or if you just need larger fonts, edit  the CSS files directly!

2523

General Asterisk configuration / Re: what do i need to begin running reports?

« on: May 21, 2008, 11:29:11 »

As a minimal configuration: make sure that you have your queues defined. Everything else is needed only if you need to make better reports, or apply security measures, or customize the behaviour.

2524

QueueMetrics news / Re: QueueMetrics 1.4.4 released today

« on: May 20, 2008, 09:35:04 »

BTW, the 150-page User Manual for has been released as well - see http://queuemetrics.com/manual.jsp or the downloads page.

2525

QueueMetrics news / Re: QueueMetrics 1.4.4 released today

« on: May 20, 2008, 09:10:18 »

Yes this is surely so - you are using an Agent/... for each outbound call, and this makes no sense. On the other side, the licencing model has not been changed in 1.4.4 so a previous version should have complained as well. 

2526

QueueMetrics news / QueueMetrics 1.4.4 released today

« on: May 16, 2008, 16:55:56 »

Today we released the new version of QueueMetrics, 1.4.4. An official announcement will be probably made on Monday, meanwhile you can download it from our website: http://queuemetrics.com/download.jsp

The most important changes are:
- Quality Assessment mode for calls: it is now possible to grade live and historical calls using pre-defined forms, and obtain a wealth of information about the agent's behaviour. This feature is EXPERIMENTAL - please see the updated User Manual for how to enable it.
- New clustered licences for smaller systems (#269)
- The realtime buttons can be disabled from the configuration, so the user cannot toggle them (#305)
- The default database for QM now ships with all "special" users (Visitors, robots, etc) disabled. You should enable them manually only if you need them (#341)
- A new switch lets you decide whether pauses are shown as absolute time versus time passed since (#346)
- The queue name and queue URL are passed along the monitoring variables (#245 - #243)
- The licence page now shows the current path to web.xml
- The Qloaderd init script now works with a config in /etc/sysconfig under RedHat/CentOS (#316)
- A new configuration option makes it possible to have a dialog trace for the Live! page. this should make debugging and case replication way easier for us. (#322 - #326)
- A new Spanish translation by D. Guerrero is available. (#331)
- Though per-queue PAUSE records are not supported at the moment, QM will consider them as PAUSEALL entries (#46)

...plus over 20 bugs fixed and little improvements - see the changelog. In total, this release produces well over 150 different results!

Please try installing and let us know how it goes.
The new QA features are not enabled by default. Just wait a few days until the new manual is released. 

2527

Running QueueMetrics / Re: Agents not showing as busy

« on: May 15, 2008, 16:44:20 »

The suggested option os just to make the queue_log format more similar to the one that QM thrives upon.
About BSY see http://queuemetrics.com/faq.jsp#faq-015-unk_bsy

2528

Running QueueMetrics / Re: Agents not showing as busy

« on: May 15, 2008, 11:25:34 »

Try this:
1. use a Local/XXX@myagents channel for agents
2. set rewriteLocalChannels=true in the config file

Do you see calls entering queues in the real-time page or is it all blank?

2529

QueueMetrics installation / Re: AsteriskNow

« on: May 15, 2008, 11:23:25 »

Yes sure - with the qloaderd (a small perl script) running on the Asterisk server and sending queue_log data to the main reporting server. You can even use that to build a clustered ACD system.
See http://forum.queuemetrics.com/index.php?board=4.0

2530

QueueMetrics installation / Re: File sql: not found

« on: May 15, 2008, 11:21:52 »

We are tracking this issue as bug #365. Some of our users reported that:

grant {
  permission java.net.SocketPermission "localhost:3306", "connect,resolve";
  permission java.io.FilePermission "/var/log/asterisk/queue_log",    "read";
 permission java.security.AllPermission;
};

with the last permissin being used only to pass the DBTest.

2531

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: May 15, 2008, 11:15:15 »

Well you're almost there
Are you sure that the CONTEXT you specify in order to logon is correct? Try setting max verbose and logging on and post here what is shown on the CLI....

2532

MySQL storage and Qloaderd/Uniloader / Re: queue_log not writing after system change

« on: May 13, 2008, 11:01:05 »

Ok the simplest thing to do:
1. check that your Asterisk is appending data to the queue_log file
2. use flat-file storage (to check if you're on flat file, just go to the "custom report" page and look at the filename)

2533

Running QueueMetrics / Re: Configuring system preferences

« on: May 13, 2008, 10:58:46 »

No, you should simply create a queue with the name of a queue you're using. The basic functionlity is there in any case - only when you need to do more advanced stuff or wnat to set your own defaults you need to change the config file.

2534

Running QueueMetrics / Re: Agents not showing as busy

« on: May 13, 2008, 10:56:11 »

Can you post a piece of your queue_log? can you describe a bit your setup?

2535

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: May 13, 2008, 10:55:31 »

Ok - can you restart and check if the AgentCallBackLogin command is present?