Listening to live calls: Unattended Call Moni- toring

[coolname]

I have change the agent channel from local/***@from-internal/n to sip/***,can i use the "Listening to live calls: Unattended Call Moni-toring" feature?

[QueueMetrics]

Yes but you'll have to change the extensions_queumetrics.conf file accordingly.

[coolname]

Yes,i have done.
change exten => 11,6,ChanSpy(Local/${QM_AGENT_CODE:6}@from-internal) to exten => 11,6,ChanSpy(SIP/${QM_AGENT_CODE:4})
but how to change it for outbound calls?

[QueueMetrics]

If you use our script, the supplied entry will likely work.

[coolname]

In the outbound call,the agent's name is like agent/***，so the "monitor call" doesn't show,how to change it to sip/***

[QueueMetrics]

Just edit it in configuration_queuemetrics.conf

[coolname]

i have done,but you write the wrong file  ,it's extensions_queuemetrics.conf

[QueueMetrics]

Sorry