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Messages - QueueMetrics

Pages: 1 ... 89 90 [91] 92 93 ... 202
1351
Running QueueMetrics / Re: Using clustering
« on: May 20, 2010, 10:27:02 »
How is your database storage set up?
It may be because QM tries to conserve resources when running agent page reports.

1352
Running QueueMetrics / Re: Scheduling Custom Reports
« on: May 20, 2010, 10:24:58 »
Which ones?

1353
General Asterisk configuration / Re: Insert pause codes
« on: May 20, 2010, 10:23:55 »
No: the pause code is a code that is entered WHEN an agent is on pause, to know WHY the agent is on pause.

See here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#_enabling_pause_codes


1354
MySQL storage and Qloaderd/Uniloader / Re: QM and Asterisk Realtime Agents
« on: May 20, 2010, 10:22:34 »
You should use either AGENTCALLBACK or ADDMEMBER.

1355
MySQL storage and Qloaderd/Uniloader / Re: QM and Asterisk Realtime Agents
« on: May 19, 2010, 11:40:09 »
If you fake AGENTLOGINs, everything should work as expected. Or you could fake ADDMEMBERs.
The only big problem is if agents stay logged in over the realtime visibility window - but you can either change that or replicate AGENTLOGIN records every 24 hrs or so....

1356
Running QueueMetrics / Re: inbound calls waiting too long to be answered
« on: May 19, 2010, 11:37:14 »
No that's just there.

1357
Running QueueMetrics / Re: queue call questions please help
« on: May 19, 2010, 11:36:34 »
About #1, you need to limit the number of calls on their extension. If not, your CC will never work reliably.

About #2, in Asterisk each queue is independent and has no visibility about other queues, so there is no simple workaround - unless you use only one queue.




1358
Running QueueMetrics / Re: Reports
« on: May 19, 2010, 11:33:10 »
I am adding this as a feature request.

We track this as #1103

1359
Running QueueMetrics / Re: Schedule Adherence Calcuation
« on: May 19, 2010, 11:32:18 »
 ;D

1360
Running QueueMetrics / Re: Undefined Call Direction
« on: May 19, 2010, 11:31:05 »
That's because at the moment that information is linked to each subqueue, so you'd have to define each with their own direction.
I am opening a feature request so that they may "inherit" this setup.

1361
Running QueueMetrics / Re: Queuemetrics java memory / sql optimization
« on: May 18, 2010, 16:27:22 »
Good question - it depends on what you do with it and how many people are accessing it.   Try 512M and see if you cam work comfortably.

1362
Running QueueMetrics / Re: Scheduling Custom Reports
« on: May 18, 2010, 16:25:53 »
Something like this? http://queuemetrics.com/faq.jsp#faq-063-printing_pdf

1363
Running QueueMetrics / Re: Reports
« on: May 18, 2010, 16:25:19 »
As an agent is available "in general", they appear on all queues at once; that's why we strip them with the requirement that they take at least one call.

If you use ADDMEMBER the problem does not arise.

1364
Running QueueMetrics / Re: Undefined Call Direction
« on: May 18, 2010, 16:23:42 »
Did you set the direction for each queue in the queue definition?

1365
QueueMetrics installation / Re: cannot find QA Form and Cfg QA tab
« on: May 18, 2010, 16:22:58 »
I don't remember if the QA stuff was already present in 1.5.0 (but I guess it was); you need to give your users the correct keys to see them. See http://queuemetrics.com/manuals/QM_UserManual-chunked/apb.html
 

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