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How to avoid agants logins?
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Topic: How to avoid agants logins? (Read 2191 times)
augustynr
Newbie
Posts: 1
Karma: 0
How to avoid agants logins?
«
on:
August 20, 2008, 23:21:40 »
Hi,
Is it possible to avoid agents log in into the queue?
I have a very basic configuration where I have one or two extensions answering the calls from the queue.
I do not care who is on the phone so I would like to skip the login step.
Is this possible if so how do I get this working?
robert
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QueueMetrics
Loway
Hero Member
Posts: 2999
Karma: 39
Re: How to avoid agants logins?
«
Reply #1 on:
August 24, 2008, 12:07:49 »
Simply assign terminals to be queue members in the queue configuration, eg. set
SIP/102
instead of
Agent/47
. Of course the Agent activity page in QM will be empty (no agent session, no pauses).
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How to avoid agants logins?