realtime.agent_button_4

[tonils]

Hi

What is the design behind the agent_button that calls the scretary in the shipped config. Here is what is in configuration.properties

realtime.agent_button_4.enabled=true
realtime.agent_button_4.caption=Secretary
realtime.agent_button_4.url=
realtime.agent_button_4.channel=Local/198@from-internal
realtime.agent_button_4.ext=200@ext-queue

I understand this to connect ext 198 to queue 200.

How do I customise this so that it connects to the agent that clicked the button?

Tony

[marcos]

Hi Tony.
The actual agent call button implementation is able to bridge the channel and the extension specified in the configuration file. This is unique and shared to all agents.
We appreciate your suggestion and it will be implemented in next QueueMetrics release.

Thank you for the feedback.
Best regards,
Marco