Agent log on

[gkservice]

Hello I search for a pice of Documentation how to use the "log on" Button in the live_agent.jsp Page
What do I have to set in the "Current extension:" field, and how will this work

[QueueMetrics]

You have to tell it on what pohone the agent is working, that is why there is a "Loacl extension".

See also a general introduction here. http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s07.html