Messages

1

General Asterisk configuration / Re: Quemetrics Agent Conf allowing callers to join queue when we are closed ?

« on: February 03, 2008, 17:54:51 »

Well I don't know what to say I removed AXXX from the queue and it works fine, I put it back in and it doesn't the AXXX is exclusively for queuemetrics. I think for whatever reason Asterisk is seeing the AXXX as static agents when they are not.

2

General Asterisk configuration / Quemetrics Agent Conf allowing callers to join queue when we are closed ?

« on: February 03, 2008, 07:21:58 »

Hello,

I have my support queue setup with :
A5578,0
A5571,0
A1002,0
A5573,0
A5579,0
A5585,0
A5588,0
A5595,0
A3766,0
A5596,0
A3755,0
A5597,0
A5997,0
 Setup like the pdf instructed. Each extension represents an agent, the problem lies during off ours when we are closed it allows callers to join an empty queue and sit on hold for the timeout thus skewing the unanswered calls. I have "Allow to Join Empty" set to no in Freepbx and it still would allow them. Once I removed the AXXXX setup, the queue worked as it should and I got the after hours recording. I am probally missing something small but I really need to get this fixed because I do really like the stats queuemetrics provides but I can't work with the miss reporting.

Thanks in advance for the help

3

General Asterisk configuration / Re: Logging into Multiple Queues causing Logoff's

« on: December 20, 2007, 20:08:17 »

Ok well I figured out that 555 is the command for chain spy...oops, but I have one more question for you. What is the proper syntax to disable auto log off?

4

General Asterisk configuration / Logging into Multiple Queues causing Logoff's

« on: December 18, 2007, 22:54:24 »

Let me explain the setup here briefly, we have support agents that also have to log into our jr .Sales queue. I setup the support as follows thanks to the new guide. I static assign A3755 into both the sales and support queue, and edit the .conf. Everything seems to work fine for the first call but then after that It logs the agent off with queuemetrics reporting auto log off. I am curious if this is even possible? It seems plausible and am just missing a piece of code. Thanks in advance for the help

5

General Asterisk configuration / Agent names instead of extensions?

« on: September 11, 2007, 00:26:51 »

I know I did this once but a server crash wiped away everything I had but how would I set up Queuemetric's to display the actual name of the agent instead of just there 4 number extension in the QM GUI?

6

Outbound and QueueMetrics / Re: Logging Out Going Calls without having to hit any code?

« on: August 31, 2007, 04:51:35 »

Thank you for the quick response, am deff. a newb what conf would I have to edit or do I simply add this to the end of a .conf? Also is this copy/paste or do I need to add the queue number anywhere in that set of code or in this part.: Dial(Local/$OUTNUM$@queuedial/n )?
Thanks in advance this community has been great

7

Outbound and QueueMetrics / Logging Out Going Calls without having to hit any code?

« on: August 30, 2007, 05:50:44 »

Hi,
I was wondering if there is a way to log all outgoing queue calls without the agent having to hit a code to associate it with the out going call dumby queue? From everything I can search it seems like they will have to hit 8 + 300 (for example) then the number, and I don't think that will work out so well in my office.

8

General Asterisk configuration / Re: Quick activity reports not showing previous days on Today

« on: August 06, 2007, 18:39:16 »

Thank you for the quick response, As it turns out the soft phone that they use is taking priority over the Cisco phone causing a conflict that am still searching for, but for the moment they just have to unplug the Cisco when they leave.

9

General Asterisk configuration / Re: Quick activity reports not showing previous days on Today

« on: August 06, 2007, 16:41:20 »

That worked perfectly but am not sure if it caused another problem, the employee that did this job before me created a cron job to log everyone out of the queue at 11pm. Would disabling log rotation have any affect on this? Am just trying to cover all bases. 

10

General Asterisk configuration / Quick activity reports not showing previous days on Today

« on: July 31, 2007, 20:44:12 »

I would like to start out by saying am green so this is all new to me.
Basically my problem is that I can see the quick activity report for today but when I want to see yesterday or 30 days out, it generates no info. Am running it on Trixbox for a medium sized call center. Now is this a detail of granting CREATE privileges, wich I thought I have done but sometimes you over look the little things;)