Configuring Transfered Calls

[clombardo]

On the "Wallboard", QueueMetrics is monitoring transferred calls that our
agents are making in the call center. This is not what we want. Once a
called is transferred, QueueMetrics should no longer display that call in
the "Wallboard".

What do we need to do in the configuration to make this setup?

Please help.

Thanks.

[QueueMetrics]

I guess this happens in the T page as well? Most likley this is the cause.... http://queuemetrics.com/faq.jsp?uid=faq-053-transfers

[clombardo]

We figured this out, we had to configure this in:  FreePBX ->"Feature codes (left sidebar)" -> "In-Call Asterisk Attended Transfer"==="Enabled" and use Default *2  to transfer calls then QueueMetrics will not track transferred calls. Now train the agents to dial "*2" then the transfer number and voila QueueMetrics no longer tracks that call!

:-D   

[QueueMetrics]