Messages

2716

General Asterisk configuration / Re: Can Barge-In Functionalty do this? If not, How?

« on: January 25, 2008, 09:45:58 »

This is an Asterisk thing and really depends on the version of Asterisk you're running. Since Asterisk 1.4, you can have whispers with "w" or "W" that do what you need to do, see http://www.voip-info.org/wiki-Asterisk+cmd+ChanSpy

2717

QueueMetrics news / Re: Phone problems (again!)

« on: January 21, 2008, 10:42:26 »

Phone problems seem to have been solved for now.
Our new phone number is +41-91-6309886.

2718

MySQL storage and Qloaderd/Uniloader / Qloaderd 1.9 just released

« on: January 19, 2008, 17:49:08 »

See http://forum.queuemetrics.com/index.php?topic=172.0

2719

QueueMetrics news / New Qloaderd release: Database-driven agent rewriting

« on: January 19, 2008, 17:48:22 »

We just released a new version of Qloaderd (1.9) that is able to run the translation of Agent channel names from a MySQL table. Once you enable the new functionality by setting

Code: [Select]

my $dbAgentRewrite = 1;
what it does is that it checks every Agent entry versus the table qlog_rewrite and, if it matches, the new rewritten value is stored for QM to parse.

You will find more details in the section of the enclosed manual called "Database-driven agent rewriting".

The new Qloaderd is available for download at http://queuemetrics.com/download.jsp

2720

QueueMetrics news / Phone problems (again!)

« on: January 18, 2008, 11:54:01 »

During the last couple of days, our telephone system has been migrating from the old  Italian DID to a new line into our Swiss offices. Unfortunately the migration is  encountering some problems, so at the moment both numbers are non-working. Please  contact us by e-mail only. We expect to have this issue resolved in a couple of days.

By the way, the new number will be +41-91-6309886, both for voice and fax.

2721

Running QueueMetrics / Re: Queuemetrics stops working every Sunday!

« on: January 15, 2008, 15:36:36 »

What do you mena by "stop working"? is the java process still running?

2722

Running QueueMetrics / Re: Transfered Queue Calls

« on: January 15, 2008, 15:35:47 »

As a real-life solution, I usually suggest my clients to first make a new call to announce the caller, then hang up and do the unattended transfer. Or do the unattended transfer to a parking space and then open up another call and connect the destination to the parking slot.

2723

QueueMetrics installation / Re: Basic ACD or Skill based ACD?

« on: January 15, 2008, 15:34:05 »

Hi Mickey,
How do you define an ACD being "basic" versus "skill based"?

2724

Running QueueMetrics / Re: Transfered Queue Calls

« on: January 10, 2008, 10:00:37 »

Very likely you are using attended transfers - unfortunately in Asterisk they do not work for ACD calls. This is  a major annoyance everybody hates.... 
Anyway, you should use unattended transfers ( the #) and they will track completion correctly.

See http://lists.digium.com/pipermail/asterisk-users/2006-March/145902.html

2725

Running QueueMetrics / Re: Detail of unanswered call report

« on: January 10, 2008, 09:52:52 »

"Unanswered yet" is a call that appears to be queued and not answered at the time the report is run. If they are a lot, this means that Asterisk is losing events and not tracking call status the way it's supposed to (rare but happens).

"Timeout" is a call that has been waiting in queue more than the allowed wait time and so was "discharged" from the ACD system.

2726

Running QueueMetrics / Re: Callers Stuck In Queue

« on: January 10, 2008, 09:50:35 »

You should see the agent logged off in QM, even if it is an autologoff....

2727

Running QueueMetrics / Re: Callers Stuck In Queue

« on: January 07, 2008, 19:01:42 »

i second that motion -- maybe check autologoff=??? in agents.conf

That's what I was thinking about as well.

2728

Running QueueMetrics / Re: no link to access call recordings

« on: January 07, 2008, 18:58:55 »

Thanks we'll add this to the official docs.

What is that QueueInfo.agi you are4 calling before the queue?

2729

General Asterisk configuration / Re: Minor bug and a question

« on: January 07, 2008, 18:57:55 »

Basically, it tracks the queueu position of a caller in queue and how much time it takes for the caller to be answered.
For example: a caller he enters the queue as 10th and waits 10 minutes. This means that the queue moves on average one step per minute, so it would be 60 steps per hour.
QM averages this for all calls and gives the result per hour.

This is experimental, so improvements are welcome

2730

Running QueueMetrics / Re: Callers Stuck In Queue

« on: January 06, 2008, 19:20:56 »

Yes you got a number of  Autologoffs, they are the culprits! 

How is your agents.conf?