First, thank you for taking the time to read this. As stated I am a novice however I can reverse engineer pretty well when atleast pointed in the right direction and realize your suggestions can not hold you accountable for any errors on my part
I had a programmer install Queuemetrics on my Asterisks system. However, since that time I have had another programmer install one of those voice prompts when you first call Press 1 for a live rep Press 2 to pay through our automated system.
When you press 1 the call is routed to our office number...
I am sure this is the reason why our system has -- stopped-- recording incoming conversations. It now only records for a few seconds then when the call is transferred to the actual office the recording ends. This happens when we transfer calls in the office... so again I am pretty sure it is working under the same premise...
Basically, I would like it to not record the convo until -- after-- the customer presses 1 which routes them to a live rep.
Can anyone point me to where the file would be that I would "tweak"?
Thanks for any suggestions you can provide.
