Report on Wrapup Time

[gopal2k]

Can we get a report on the wrapup time configured in queues.conf file? or the wrapup time available in Queuemetrics. Can any report be generated based on this, showing that the calls getting to to agents only after the wrapup time.

Thanks.

[gopal2k]

I see one option while configuring each queue as wrap-up time, and in the pause code I see 3 categories, pause, wrapup and outbound, I tried configuring a pause code with wrapup time, but it didn't worked for me.

Testing1: I tested by clicking the pause button and selecting the wrapup code it didn't work.
Testing2: Without selecting any pause, I just waited for another call, but still it didnt take effect of the wraup time for the second call, the call received immeditaely.

How and where this wrapup pause code will work?

Regards

[mirkox]

Hi gopal2k,

in the queues' options you can set your wrapup and announce time for that queue; in this way QueueMetrics can show the correct net time for call's waiting, in the reports.

Mirko

[gopal2k]

So this time in Asterisk wrapup time has to be in sync right?

Thanks.

[mirkox]

Yes they need to be the same.