Topics

31

General Asterisk configuration / Instant messenger address??

« on: April 22, 2009, 23:06:56 »

HI
i dont know if this is the correct forum to this question sorry if its not, anyway my question is , i see there is an option in Agent Detail  about IM Instant messenger address... and read about that and XMPP  and jabber , i got jabber server installed.

What should i do for start chat with agents with this option?

32

Outbound and QueueMetrics / outboun calls

« on: February 18, 2009, 21:37:29 »

HI
i was wondering what else should i do for register every outbound call an agent do.. i read the manual  and create the outbound queue,

and add to my dial plan something like this

exten => 888,n,DeadAGI(queueDial.agi|110|sip/spa400/3139000|salidacola|Agent/1001)


and the calls  is then logged into queue_log


but in queuemetrics there is no  call at all..


what  i really want is to log  every outbound call in queuemetrics, and do realtime monitoring.

  ani help  would be terrific !!