The Agent Awareness module of QueueMetrics is finally out of beta and available as a separate purchase - and you get
a 50% discount if you purcahse it within December 2009!
The AGAW module lets your agent see the queue statistics, be informed in real-time to what is going on and start chat sessions with their supervisors. It is meant for large-scale distribuited call-centers where a high, real-time awareness of goals and targets is needed. It embeds into the Firefox browser and does not disrupt web-based CRM / form filling by the agent.
For further information on the AGAW module, see the QueueMetrics User Manual.
http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s08.htmlThe price list is available here on the Licence page:
http://queuemetrics.com/licence.jsp#AGAWIf you would like to run an AGAW demo on your own QueueMetrics system, please apply for a three-month free AGAW demo key.
Supportcan be found in the AGAW board in this forum:
http://forum.queuemetrics.com/index.php?board=15.0
