Messages

91

Outbound and QueueMetrics / Re: outboun calls

« on: February 27, 2009, 20:40:13 »

I dont see nothing on lost calls or in unaswered 


on  queue_log  here is what gets logged

1235763321|1235763321.889|salidacola|NONE|ENTERQUEUE|-|110
1235763321|1235763321.889|salidacola|Agent/1001|CONNECT|0|
1235763324|1235763321.889|salidacola|Agent/1001|CONNECT|3|
1235763332|1235763321.889|salidacola|Agent/1001|COMPLETEAGENT|3|8

92

Outbound and QueueMetrics / Re: outboun calls

« on: February 26, 2009, 21:11:04 »

all rigth i have updated  to QM 1.51 but i dont see where  the agent called ....


and i have another question.....
how can i do  to  search on asteriskDB and verify  which  agent its making the call .. any ideas???

 

93

Outbound and QueueMetrics / Re: outboun calls

« on: February 23, 2009, 14:55:06 »

THANKS !!!!!!!!!!!! IT WORK NOW!! 

i have a last question.... why  QM doesnt  show me the destiantion number where the agent  called?? 

94

Outbound and QueueMetrics / Re: outboun calls

« on: February 20, 2009, 18:36:41 »

here is what i did on QM for "salidacola"

Queue alias:  salidacola
Queue(s): 5000
Wrap-up time (sec.):   
Announcement (sec.):   
Visibility key:   
Call flow:   Outbound call
Shown on front page:   Yes 
Chat group:   
Main agents:  agent/8081   
Wrap agents:     
Spill agents:     
AGAW enabled for this queue: Yes


Thats alla i did? what else should i do?.....  -- ohhh and Queue:5000 does not exist on atserisk !!

95

Outbound and QueueMetrics / Re: outboun calls

« on: February 19, 2009, 16:08:22 »

YES... its on QM... and its configured as OUTBOUND CALL and  the queue does not exists on asterisk as the manual says...

96

Outbound and QueueMetrics / Re: outboun calls

« on: February 19, 2009, 15:13:12 »

YES im using  asterisk 1.4.22



1: sorry my poor english..  are you asking me  if the call  is success? iso.. yes indeed... check out what happen on asterisk ....


 Executing [888@from-internal:1] Answer("SIP/110-b7609968", "") in new stack
    -- Executing [888@from-internal:2] DeadAGI("SIP/110-b7609968", "queueDial.agi|110|sip/spa400/3139000|salidacola|Agent/1001") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/queueDial.agi
    -- AGI Script Executing Application: (dial) Options: (sip/spa400/3139000||g)
    -- Called spa400/3139000
    -- SIP/spa400-0893b348 answered SIP/110-b7609968
    -- AGI Script queueDial.agi completed, returning 0
    -- Executing [h@from-internal:1] Macro("SIP/110-b7609968", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] ResetCDR("SIP/110-b7609968", "w") in new stack
    -- Executing [s@macro-hangupcall:2] NoCDR("SIP/110-b7609968", "") in new stack
    -- Executing [s@macro-hangupcall:3] GotoIf("SIP/110-b7609968", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,6)
    -- Executing [s@macro-hangupcall:6] GotoIf("SIP/110-b7609968", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] GotoIf("SIP/110-b7609968", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,11)
    -- Executing [s@macro-hangupcall:11] Hangup("SIP/110-b7609968", "") in new stack
  == Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/110-b7609968' in macro 'hangupcall'
  == Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/110-b7609968'



2: yes the call get logged into queue_log
1234989851|1234989851.399|salidacola|NONE|ENTERQUEUE|-|110
1234989851|1234989851.399|salidacola|Agent/1001|CONNECT|0|
1234989854|1234989851.399|salidacola|Agent/1001|CONNECT|3|
1234989856|1234989851.399|salidacola|Agent/1001|COMPLETEAGENT|3|2
1234990124|1234990124.403|salidacola|NONE|ENTERQUEUE|-|110
1234990124|1234990124.403|salidacola|Agent/1001|CONNECT|0|
1234990128|1234990124.403|salidacola|Agent/1001|CONNECT|4|
1234990136|1234990124.403|salidacola|Agent/1001|COMPLETEAGENT|4|8

97

Outbound and QueueMetrics / outboun calls

« on: February 18, 2009, 21:37:29 »

HI
i was wondering what else should i do for register every outbound call an agent do.. i read the manual  and create the outbound queue,

and add to my dial plan something like this

exten => 888,n,DeadAGI(queueDial.agi|110|sip/spa400/3139000|salidacola|Agent/1001)


and the calls  is then logged into queue_log


but in queuemetrics there is no  call at all..


what  i really want is to log  every outbound call in queuemetrics, and do realtime monitoring.

  ani help  would be terrific !!