Topics

1

QueueMetrics installation / Answer Details Error

« on: February 24, 2011, 16:40:53 »

Hi,


i have a java problem when i want to retrieve answer details.



java.lang.OutOfMemoryError: Java heap space
-- Inner Exception --
Exception: java.lang.OutOfMemoryError
Error:
Java heap spaceStack trace:
java.lang.OutOfMemoryError: Java heap space
   at java.util.Arrays.copyOf(Unknown Source)
   at java.lang.AbstractStringBuilder.expandCapacity(Unknown Source)
   at java.lang.AbstractStringBuilder.append(Unknown Source)
   at java.lang.StringBuffer.append(Unknown Source)
   at it.loway.tpf.presentation.html.SmartTable.render(SmartTable.java:316)
   at it.loway.app.queuemetrics.caricamento.dynPage.DynamicPages.renderScreen(DynamicPages.java:393)
   at org.apache.jsp.qm.results_005fdynamic_jsp._jspService(results_005fdynamic_jsp.java:679)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
   at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
   at java.lang.Thread.run(Unknown Source)
-- End Inner Exception --



Best Regards

2

QueueMetrics installation / IVR Selection

« on: November 09, 2010, 18:04:24 »

Hi,

Why when a make a custom report with ivr option (XXXX),

Only appears the calls with 1 stint

the version is Loway QueueMetrics - 1.6.1.5


Thanks

3

QueueMetrics installation / Queuemetrics Upgrade Windows

« on: October 01, 2010, 11:32:29 »

HI,


Can you help me how to upgrade queuemetrics  in windows OS.

Best Regards

4

QueueMetrics installation / Ivr Selection

« on: September 17, 2010, 16:13:41 »

Hi


Can you tell me why the calls with multi stint, doesn't appear in the report, as you can see, there is lots of calls untrack.
The version of queuemetrics is the last.

IVR selection



IVR N. Calls   ...
Untracked 167 20.7%   
0-11-viagem-zap 3 0.4%   
2-22-acoutros 12 1.5%   
rebtaxis 2 0.2%   
1-21-acauto-sinistros 6 0.7%   
abreu 1 0.1%   
2-automatico 10 1.2%   
0-31-apolinfo-zap 1 0.1%   
aidebarcelona 2 0.2%   
0-9-operador-zap 2 0.2%   
cartaoami 11 1.4%   
2-21-acauto 53 6.6%   
1-22-acoutros-sinistros 2 0.2%   
2-12-lar 4 0.5%   
0-automatico-zap 1 0.1%   
0-21-acauto-zap 4 0.5%   
1-9-operador-sinistros 6 0.7%   
2-32-apolalt 3 0.4%   
aide 110 13.7%   
2-9-operador 104 12.9%   
serviaide 13 1.6%   
vidrosrent 2 0.2%   
groupama 4 0.5%   
2-31-apolinfo 10 1.2%   
2-11-viagem 272 33.8%   


tks

5

Outbound and QueueMetrics / Outbound Calls DUplicate

« on: June 01, 2010, 12:43:59 »

I


When a agent makes the call, and disconnect, and then try again both calls appears in wallboard, as you can see in the attach file

http://yfrog.com/5joutboundnj

6

Outbound and QueueMetrics / Caller ID outbounb

« on: April 30, 2010, 14:50:17 »

hi,

Where can i set my outbound number to a campaign for example 35121989XXX

[queuedial]
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV|b|)
exten => _XXX.,n,Goto(qm-queuedial,s,1)

Is this the piece of dialplan, that i have to change, because my sip provider don´t accept anonymous calls.

tks

7

QueueMetrics installation / Agent Login GUI

« on: September 11, 2009, 15:00:29 »

Hi

Can i logon agents by the gui interface, but the agent has password configured in asterisk?


tks

8

Outbound and QueueMetrics / Ooutbound calls with hardphone

« on: September 10, 2009, 11:34:05 »

Hi guys,

Can anyone explain to me, how do i make outbound calls, using a fixed sip phone.

Thanks

9

Realtime Live / RealTime Agent Status

« on: September 09, 2009, 18:04:39 »

Hi everbody


In RealTime view, when the agent answer a call, simple dissapear from the screen.


Help